Current Alerts For This Business
Pattern of Complaint:
BBB files indicate K-Servicing has a pattern of complaint concerning service issues.
Specifically, complaints allege K-Servicing is not processing PPP loan forgiveness applications on time. Since the due date for these application submissions is time-sensitive, many consumers filed complaints with BBB due to lack of response from the business. K Servicing has acknowledged the complaints by indicating they are making changes to their loan forgiveness application and that they are partnering with Biz2Credit on a "forgiveness platform"; however, the business has not processed the PPP forgiveness loans, and consumers continue to report failure of the business to move forward with resolving their concerns.
BBB contacted K Servicing on January 29, 2021 to seek their voluntary cooperation in eliminating the pattern of complaint. The company provided BBB with steps they implemented to address it; however, the pattern continues.
As of July 19, 2021, K Servicing has not eliminated the identified Pattern of Complaint.
Specifically, complaints allege K-Servicing is not processing PPP loan forgiveness applications on time. Since the due date for these application submissions is time-sensitive, many consumers filed complaints with BBB due to lack of response from the business. K Servicing has acknowledged the complaints by indicating they are making changes to their loan forgiveness application and that they are partnering with Biz2Credit on a "forgiveness platform"; however, the business has not processed the PPP forgiveness loans, and consumers continue to report failure of the business to move forward with resolving their concerns.
BBB contacted K Servicing on January 29, 2021 to seek their voluntary cooperation in eliminating the pattern of complaint. The company provided BBB with steps they implemented to address it; however, the pattern continues.
As of July 19, 2021, K Servicing has not eliminated the identified Pattern of Complaint.