7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Roland H
1 star12/11/2023
In February of 2023 a sales representative from Solaura solar company ( ***********************) came to our home ?? and assured *********** wife that the company was ground breaking and excellent in their field. My wife was approved to move forward with ************************ and the installation began in May of 2023.Since then we have had 4 visits from the companies technicians and September I have reached out to the customer service representative of ********************** and they have rescheduled to cancel. I have file a complaint with ****** financial company which is under review.Review from Tin H
1 star10/18/2023
This is one of the worse experiences I've ever had with any legitimate business. Initial sales pitch is from a contractor who promised timelines and incentives that the company did not honor. Their excuse was that he was a contractor and didn't represent the company. They fired him and left me with a bunch of project managers that obviously do not communicate with one another. 4 months into the installation and still no interconnect with the electric company. i called the electric company up to see what was the hold up, the paper work was filed completely wrong, the electric company indicated that the limits were all set wrong. he stated it looked like it was the first time he's seen an application for interconnect from solaura... I never got any follow *** on any of the promises. They promised phone calls, never happened, electricians never shows up on time with out a heads up, some of the worse project management i've ever seen. steer clear of this company...Review from Beverly P
1 star05/30/2023
Weve had nothing but problems with this company. Initial installation was 6 months ago and still we dont have a working system. They dont return calls, dont follow the plans they register with the city, have failed multiple inspections and dont even follow through with getting the plan through. We are trying to decide when to give up and contact a lawyer. We have to pay the electric bill and the payment installations for a non-functioning system.Review from Rolando H
5 stars05/23/2022
Great company! The guys were very knowledgeable about the product and process. I would definitely recommend to others.Review from Gerald Y
5 stars05/23/2022
I really am impressed with the quality of service that received from Solarua. From start to finish this company shows it really cares about the customer. Definitely a great experienceReview from Andre S
5 stars05/18/2022
I knew nothing about solar. Called a couple different companies but got turned off because of their aggressive sales team. But then we found ****** from Solaura oh man what a difference. Extremely knowledgeable, thorough, and his attention to detail was amazing. The installation had a couple minor hiccups but their customer service and installation team worked diligently to resolve the issues. ****** kept in contact with us through the process. I was impressed by this company I ************** family and friends immediately. Thank you guys so much for making this process uncomplicated. **************** answered all my question (I called almost every day sorry guys) but we were always met with great attitude and patients. Excellent companyReview from Antonio D
5 stars05/17/2022
Best solar company in town!! Not only was I installed with the latest technology in they solar industry today I was informed about all my benefits since joining the green energy movement. Thanks again Solaura Solar ??
Solaura Response
05/18/2022
Thank you for your review. Our goal is to make sure we treat each customer situation different and our goal is to help you be more efficient.
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