ComplaintsforThe Spice House LLC
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been working at Spice House Buckhead (**** *************************************************************************************) for over 4 months now and we have not been getting paid. I am a server and bartender and my employers will hold our wages for weeks and months at a time. Ive been late on bills on several different occasions because they will not pay me what they owe me. The owner **** (LJ) expressed that he will not pay us if we quit or get terminated which is not right. (I was wrongfully terminated on Nov 28) I have kids and a family to provide for can someone please help us. Currently they are 25 days behind and owe me over $1300. Please advise.Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I place an order for lamp chops, black rice and cabbage. I got there my door was pick up by Uber eats and I had to wait for another order. The Manager and host was very rude not showing any concern and walked off like I cant take this. The manager started I will take 20%off when you come back. How no one took my information. The way I treated no. The food was horrible, the black rice was brown and the cabbage taste like grass the *** chops was so dark. I have been tying to contact the owner no on has not respond to my suppose to be survey. The entire meal was so discussing. No apology no nothing. Attached is what my dinner and black rice look like. The picture of the black rice that is circe is what it suppose to look like and it dose not. Please look and compare the picture. In the dark it looks like black rice in the light it looks brown and was spicy.Business response
09/23/2022
Hello,
While we apologize for the inconvenience of the uber driver mistakenly taken your food, we attempt to make sure this doesn't happen to the go orders. The manager acknowledged this mishap and provided a discount for the customer's next visit. Thank you for bringing this matter to our attention.
Thanks,
SH Representatives
Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Food had hair in it and not done. Manager was very rude not showing any concern and walked off rolling her eyes insisting that I still had to pay and I did but you all need to be aware of this kind of stuff going on. Also said because I had put the plastic **** in it that they gave me is a reason they couldnt take it back but took something back prior to this situation with plastic ****Business response
07/27/2022
Please be advised that we understand the complaint and we have made changes so that incidents such as this one will not happen again. The manager that was employed since this incident has been terminated from this location because of the reason referenced in the customer's statement. We thrive to make sure that every customer has a great experience at ******************************************* from the entry of the customer to the waitstaff and food. Thank you for providing this feedback, we take our restaurant seriously and every customer matters.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.