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ComplaintsforDeKalb County Division of Family Children Services
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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ***************************. I have been having difficulties with getting my case with ******** resolved. On Oct 4, 2022 and Oct 6,2022 I received emails regarding my Cash Assistance Payment for all 3 of my children (***************************, ***************************, and Railah Battle). When attempting to login to my account, it instructed me to contact the ************ number. I was able to get a representative on the line on a October 6, 2022 who advised me that my account had been linked with another *************************** and that is why my information was not coming up in their system. When trying to get the proper steps resolve this issue, the representative disconnect the call. I have since called back several times to try to handle this situation and have been unsuccessful. From what the representative could describe to me about the situation before the call ended was my (***************************) client ID is not recognized in the dfacs system. Since October 6, 2022 when that information was relayed to me, any representative that I have spoken with since then have not been willing to take the proper steps to help resolve this situation. While I understand that this may be a lengthy process, they continue to disconnect the call without the proper assistance. As you can see in the screenshots provided, I am a recipient of these benefits but have not been able to claim them due to poor customer service. As a result, I have not been receiving any mail notifications (renewals, benefit documents, etc) which have caused my services to be suspended and my children without healthcare. Can someone please give me a call at the number provide to help resolve this matter as me and my family are suffering this hardship due to the lack of customer service.Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to get in contact with ******* *********************************************** SERVICES . Im try find out is there any doing their job ? I have left multiple voicemails to case worker ************* has not responded. *** contacted through social media Monday who ever runs the platform said some get with me and told me wrote the email which I didnt still no help . I renewed my ebt a month ago I dont understand why you would tell people renew when theres no one to approve but if there was any problem why no said that in renewal letter . I havent received any notices or nothing can some please help me immediately me and daughter needs our ebt ! Contact ********** My name is ************************* client I.d ******* .
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.