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ComplaintsforGeorgia Regional Transporation Authority
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been taking the Xpress bus for about a month and have had THE WORST experiences. Not only is there a malfunction with the fare and the bus collecting more money than what is posted, but the drivers also have a horrible habit of turning off their GPS, making it extremely difficult as a consumer to plan my trips.Additionally, I have had a bus just "not show" at all, this is documented through Xpress and also occurred while on the phone with customer service where they ACTIVELY watched the bus disappear from the grid. Not only did the company do nothing to help me get home, but left me stranded in a downtown area I am unfamiliar with. This risked my safety and my confidence to trust the company. On a separate occasion, a driver was over an hour late and spent 15 minutes complaining to me how it's "not his route and he is filling in for a call off" he even went as far as to tell me "my job will understand", VERY unprofessional! I am extremely disappointed and will continue to push this situation because I do not think this is a good way to conduct BUSINESS for a BUSINESS crowd. I spoke to a ***** representative this past week that has verified that Xpress in particular has had NUMEROUS complaints about over charging and glitches regarding fare and rates for almost a year now, that have gone unsolved. I am asking for a reimbursement of my funds that have been overcharged along with a phone call or reconciliation on why the drivers do not utilize their GPS as required for app purposes.Overall, I am upset about having to reload my card with more money than is posted JUST to get home. Not only is this embarrassing but causes an inconvenience to myself and other riders trying to pay. Why are you guys collecting more money than what is posted? I have screen recorded documentation stamped with date and time along with screenshots. I will attach a screenshot here as well. This is not what I expected at all :(
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Contact Information
245 Peachtree Center Ave NE Ste 400
Atlanta, GA 30303-1426
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.