ComplaintsforW Systems & Trade, PC

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i filed my taxes on the 24th of febuary they messed my refund up then wouldnt fix it or tell me wat was wrong with it then failed to communicate for 7 whole months wouldnt answer email or phone calls at any time ive lost soo much in the time this could have been handled but they ghosted me

  

  Business response

  08/04/2023

  Hi ******,

  We amended your tax return due to:

  Your income is just 15 thousand dollars
  We have gave you a credit of 3 thousands of all year round purchase taxes
  The irs determine that you have not make enough money to claim that credit
  so instead you will get $5,276.
  
  Attachment is your new copy of amended return
  
  ***** Mane
  ************

  Customer response

  08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Holding taxes hostage. They are unresponsive to calls or emails regarding previous tax submission/what needs to be corrected?

  

  Business response

  05/10/2024

  Good morning, 

  We are responsible for filing but we are not or we do not know when tax will be released,  that is government delays instead of calling our office, we have attached irs phone numbers, one of them is ************ for questions about delays.  Keep in mind if you don't get paid we don't get paid either. 

  We are waiting on you payment as soon as you get your return,  that means we can't hold any refund 

  Thank you 

  ***** mane 

  Ceo

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This preparer submitted my taxes without my express permission and without reviewing the information with me,without asking for any receipt for my business and submitted the information. Every information he has in my filing is wrong, including my first middle, and last name, my address, and my business information is also wrong. the friend who went He said his fees was $500. He has now turn turnaround to say that the fees is $800. He has kept my state refund without my knowledge as well as my state surplus without my knowledge hes claiming. It Sometime in February a friend of mine was going to see her tax preparer. I sent her emails of my information to give to him. In less than 20 minutes after she got there she called to say he has submitted my taxes, I was shocked knowing he didnt have enough information to submit taxes for me, I immediately requested to see the ****, as I feared, it was a complete mess. Every information was wrong ncluding my name first name middle name last name he imputed in my taxes were fraudulent information to increase his fees. since then Ill refund has been diverted to I am currently being reviewed by federal I have received no refund from federal state has sent refund which has gone to this month that he has kept in the amount of $380 and said he was a part of his feet Again State has sent surplus of $375 which this man is also keeping to say it is a part of his fee. He now claims that his feet is $800. The federal is also going to him if it is released first of all this month, never had any express permission from me to submit my taxes , he never reviewed my information not my business information most especially he did not have any receipts whatsoever he did whatever he wanted and submitted my taxes this person is a fraud who has now says hes charging $800 for a fraudulent filing without my permission

  

  Business response

  05/29/2023

  This customer have contacted us and send her information to us to file her taxes, however she wanted us to jump up return amount in the mean time she haven't pay any taxes to federal,  jumping up will be considered fraud,  we filed it according to the law, she agreed.  When state were issued republic bank always charges any refunds that comes 1st.  She was mad about that, call the office cursing, yelling and doesn't want to understand the regulations. 

  Customer response

  05/29/2023

   
  Complaint: 20082345
  
  I am rejecting this response because:

   

  Preparers claims that I asked for fraudulent information to be included in my taxes is false and baseless. In fact, he never had my permission to submit my taxes. He and I never communicated, not even once prior to him submitting my tax return. 
  
  

  1. Preparer made false claims in my return and deliberately submitted return without any business information, and without my knowledge. (I have also filed the necessary forms with the *** regarding this) Please see attached email sent in March. We never had any form of communication prior to him submitting my taxes. I had emailed my W2 and previous **** to my friend to take to him, expecting that he would communicate before preparing my return, considering that he doesnt have all the necessary details, but he never did. I only received a call from my friend 20 minutes later informing me that he had submitted my taxes. I did not consent to any information he imputed neither did I sign the return submitted and expressed this immediately. Please see my correspondence in March which he never replied to. He also never responded to the phone numbers on my ****, so I would always contact my friend to make contact with him (I have proof of that as well) it was only recently that she provided me with his secret WhatsApp number and I made one phone call regarding my state refund and another phone call a week later regarding my surplus refund, after contacting the State for updates on my return status considering that I was being reviewed my the Federal and both times he told me to f*** off. When I made the first call about the state refund, I mentioned clearly that I had contacted the state and they informed me that a refund was issued to an unfamiliar account since March, I asked why I didnt get a notice from him at the very least, he said his fees was $500 and that the bank had sent him the money. About a week after when I made the second call about the surplus he increased his fees to $800,  this inconsistency in the fee amount  made me even more weary. 

  
  2. Preparer has so far diverted all my state refunds as well as my surplus refund without my knowledge or consent and has refused to release it, claiming that his fee is $800 (this was never disclosed to me before, during or after the submission of the return).
  
  
  3. Preparer made several mistakes in my personal information including my first and last name has remained unresponsive about making the necessary changes.
  
  Statement:
  I needed assistance with a tax preparation. Due to my tight work schedule I emailed my filing information to my friend who was going to see her preparer. My instructions were that we would have the information and we would speak on the phone about it. He filed my taxes without my express permission. Unknowingly to me, without all necessary documentation or review of my business records, he proceeded to summit my return. When I requested to see a copy of the document he filed, he did not respond to me for weeks. When I finally received the copy of the ****, I noticed that most of the information, including my personal information was imputed wrongly. I also noticed that he had had claims in my return I did not ask him to. Again I tried contacting him for several weeks without any response until I received a letter from the *** stating an identity verification. At this point I also realized that my information in the **** he sent did not correspond to the letter from the ***. Their letter still contained all the misinformation he had claimed to have corrected. I had to contact my friend  who made contact with him via WhatsApp and he told her all I needed to do was take my ID to the **********************. However, after that verification, my return is now under review by the *** due to his fraudulent claims on my tax returns. I tried to explain all of this to them at the office, but I was told my email to my friend implied consent. 
  
  
  It was at this point that I contacted the State to inquire about my return. I was told by an agent that a refund had been issued to the preparers account. When I contacted him via the WhatsApp number he provided to my friend, I was told he had to retain the money for his fees. Several days later I heard of the Surplus refund the State was issuing and they told me the same thing, it was issued to the same account my refund was issued to. Again I contacted the preparer, at this point he began to verbally abuse me in fowl terms and stated that his fees was now $800 and in fact the federal refund would go to him too and he would give me whatever amount was left over.
  
  
  I believe there are several other victims of this mans criminality, taking advantage of ignorant peoples tax returns to enrich himself. Please investigate this matter thoroughly. 
  Sincerely,
  
  ****** Gold-*****

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