ComplaintsforThe Fox Theatre
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
January 29,2020 I bought two tickets to see ******** for $344.50 from the ***********, *******, **.Show was cancelled and resheduled several times. I notified them on August 21, 2021 that we didn't feel safe attending the final reschduled show. I received this email We are able to offer a refund free of charge for your ******** tickets. The card on file for your account ends in ****. If you would like the refund to go back into that account we can do it online without needing a phone call.if you would like the funds refunded to a different card you will have to call the office at ************! Let us know!I thought they were just going to credit my account. It never happened..They say I had to go on line and authorize it. I didn't realize this and now they will not give my moeny back.They say they gave all the money to the touring company.This money should have been set aside as soon as they received my notification that we could not make the show.IInitial Complaint
12/10/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 28, 2021, I made an online purchase for the ******* Mega Comedy Festival. This purchased was made to Foxtheatre.org for 4 tickets total $350.00.On November 17, 2021, I received an email that the event was cancelled and the tickets purchased with a credit or debit card would be automatically refunded within **** business days.On December 1, 2021, I contacted Fox Theatre box office at ************ to inquire the status of refund. I was told by the phone representative that the refund was not processed until 11/23/21 and will take **** business days from that date. If not received by 12/7/21 would need to followup with the my bank. On December 9, 2021, I contacted my bank and they have no record of the refund being processed. I have been unable to reach Fox Theatre
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.