Business ProfileforUnique Towing And Recovery llc

THE WORST TOWING COMPANY!! INCOMPETENT AND USELESS I was involved in a car accident my car was inoperable my insurance setup a request for roadside assistance 2 hrs later they called and said they were en route asked what was wrong with the car I said Id been in an accident and needed to be towed home as it was a Sunday evening and no shops were open at the time. The tow truck driver was very rude and very unhelpful He told me over the phone that he could not pick my car and take me or it home 5 minutes away from the accident site because it needed to be filed as an accident claim which I had done prior to being setup for roadside thru my insurance and that he had other cars to pickup . My insurance called me and said HE CANCELLED MY REQUEST BC HE SAID THAT I SAID I NO LONGER NEEDED SERVICE AFTER REPEATEDLY ASKED FOR HIM SERVICE. After saying all that HE STILL CAME to my location and I asked was he coming to help but he said NO he simply said oh Im at the wrong location the silly man came to pickup one of the other cars he said he had to pickup earlier on the phone , at my location. So I called my insurance back to let them know what he said AND ALLSTATE SAID THAT IT WAS WEIRD bc he was supposed to pickup the car AND APOLOGIZED FOR THE INCONVENIENCE but still dispatched my tow to them AGAIN for another 2 hr ETA I didnt want to see that company again nor did I want to do business with them. After that I just used AAA and still let Unique pickup my car at empty location bc me AND my car was at home way before they were even en route cuz AAA DONT PLAY!! terrible reviews on BBB YIKES Ill file a formal complaint against them with my insurance and send them here to read all these other complaints against them urge them to cancel their contract with them Bad enough my car was rendered inoperable the worst part was that I was also left in the lurch by this company I will emphasize the severe level of incompetency and uselessness this towing company exhibits!!!