Business ProfileforGreyhound Bus Lines

I bought a ticket to go to ** and had to reschedule it. It cost me about $89 to reschedule it bringing the total to $197. Only for the bus to break down in *******, **, and have us out there for over 9 hours. It took over 9 hours for them to get us another bus. Everyone missed their connections, and we were not even dropped off at the right location when we got to **. I had to have my wife Uber me to ********************* to take a train to ** because they said that our tickets were no longer valid because they passed the time. Are you kidding me? This is the worst possible company and I demand a full refund to my wife's credit card! I am definitely not done with this and will be reporting this to every outlet that will hear me. This type of stuff can't happen to people. There were children on the bus, what about them? This company does not care about its passengers and deserves to be closed down.Another thing, with the Washington location, you would think the people inside would have been more understanding seeing that we were stuck on the road for 9 hours. They were not helpful, and they didn't even make sure that the passengers were heading to the right locations. This is the reason the people going to ** were dropped off at the ******* location instead of the ***************** where they bought their tickets to go. Disgusting service. I would not advise anyone to go this route. I have tried with them several times now and can say don't do it! Two breakdowns back-to-back with my last two trips now with this one being the kicker! April and now June. I wonder how many times they broke down while I wasn't on them!Date of experience: June 09, 2024 Edit