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          Find a Location

          Vacation Express has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vacation Express

              3500 Piedmont Rd NE STE 600 Atlanta, GA 30305-1507

            • Vacation Express

              4720 Highway 17 Byp S STE D Myrtle Beach, SC 29588-1622

            Business ProfileVacation Express

            Travel Club
            Multi Location Business

            Contact Information

            3500 Piedmont Rd NE STE 600

            Atlanta, GA 30305-1507

            Visit Website
            (404) 742-3065

            Customer Reviews

            1.06/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            100 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Tour operator to the Caribbean, Mexico and Cost Rica

            Business Details

            This is a multi-location business.

            Find a Location

            Vacation Express has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vacation Express

                3500 Piedmont Rd NE STE 600 Atlanta, GA 30305-1507

              • Vacation Express

                4720 Highway 17 Byp S STE D Myrtle Beach, SC 29588-1622

              Location of This Business
              3500 Piedmont Rd NE STE 600, Atlanta, GA 30305-1507
              BBB File Opened:
              9/1/1992
              Years in Business:
              36
              Business Started:
              1/1/1988
              Type of Entity:
              Partnership
              Alternate Business Name
              • Vacation Express USA Corp
              Business Management
              • Ms. Miriam Ali, Customer Service Representative
              • Mr. Rene Jongmans, President
              • Mr. Gantt Cookson, Vice President Of Operations
              • Mr. Edward Collister, Director of Finance
              • Gant Cookson, Ceo
              • Ms. S. Bolton, Director
              • Ms. Elma Placeres Dieppa, Director
              • Ms. Soalcris Bolton, Director
              • Mr. Carlos Rodriguez
              Contact Information

              Principal

              • Ms. Soalcris Bolton, Director

              Customer Contact

              • Mr. Carlos Rodriguez
              Additional Contact Information

              Fax Numbers

              • (404) 248-1237
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              100 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/09/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              During my trip to ******* from July 3rd to July 7th, 2024, I encountered a series of challenges with my resort booking. Upon arriving, I realized that I had reserved a room at the wrong resort and should have been at a different location where my family was staying. Despite speaking with a resort representative and my travel agent, I faced difficulties with transferring my reservation.I contacted VE for a transfer to the correct resort, but after waiting for 6 hours without any response, I decided to make my own way to my family's resort. This unexpected change led to additional expenses as I had to book a room at my family's resort for $1480.Despite my travel agent's assurance that my reservation would be transferred, the process faced further complications. After my return, I was still awaiting information regarding the refund for the unused nights at the original resort. I seek a refund for the nights at the resort where I did not stay and hope for a prompt resolution to this matter. Thank you for your attention to this issue.
              Read More
              Read 99 More Complaints

              Customer Reviews

              36 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Victoria L

              07/03/2024

              Vacation rips off many of their customers with tripling prices that the resorts don't do customer service ***** most of the agents answering are rude they don't want to help when they find out you are an independent travel agent the policy with them keeping your money is beyond ridiculous as much as i hate to use this vendor for my clients at the same time its one of the more common options for vending vacation express can be a bit more understanding when ppl have situations instead of just keeping money
              Read 35 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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