ComplaintsforVestis
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In December 2022 we properly informed Aramark (now Vestis) that we were terminating our linen services with them effective February, 2023. Since then they have continued to send invoices to us and the invoices even reflect a signature of people from our store indicating that items were delivered by them and we took delivery. We have reached out to Aramark numerous times since February, 2023, both via phone calls to their customer care and also emails to the same. We spoke live to their accounts receivable department several times and they indicated they would look into it and stop sending invoices. We continue to get emails with invoices attached. The latest is that on Tuesday, 4/16/24 we emailed someone at Aramark about this matter and added that we believe they are attempting fraud on our account. And on Thursday, 4/26/24 we received another invoice from Vestis.Please help us to get Vestis / Aramark to close our account and stop billing us.Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aramark Uniform Services was servicing my shop with uniforms for 5+ years paying for the service weekly to the driver. In the last months of 2021 their service was sporadic, showing up only 1 or maybe 2 times a month when they were suppose to be here every week. Called several times and was told that I would receive a call back from the district manager. This call back never happen. Then in January of 2022 ( the 26th ) they showed up just once. They just stop coming out after that with no contact explaining why. However, they continued to bill me. I called in February and again was told that I would receive a call from the district manager. And again this call never came. All the while still billing me. I called again in April with the same results as before. Called again in June, July, and August with same response as before each time. At this point I gave up. But then in December I got a bill for $1121.05 so again I called and was told the same as before with no action being taken on their part again. Now I have received a collection notice for this bill. And again I called and have been told that they can't do anything about it since it went to collections. Called the collection company and told them the situation to deaf ears. Explained to them that I will not be paying the bill to which they replied they were going to send it to the credit bureaus.This company is garbage and needs to be looked at for their abhorrent business practices. I would also like to know all actions I can take against this unjust treatment Thanks ****** K' *********Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We have had numerous issues with this company, and despite dozens of attempts, are unable to get any kind of resolution, or even get in contact with an account rep or supervisor. I have left dozens of messages, not one of which has been returned. We finally sent a certified letter in April. We then received an email from them, stating that our service request had been resolved, and the resolution was to speak to a DM. I have attempted to do so but keep being told that they can't get one on the ************** leave a message for them to contact me, but they never have.At this point, it feels like we are being ignored, are not given any effective avenues to resolve any issues or even speak to a rep.Initial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our company signed up for Aramark service on 6/26/20. Since that date, I have personally sent and received more than 135 emails concerning billing discrepancies and/or service errors; ie: deliveries missed; products not received and/or services not preformed. This does not include phone calls made and received. Several times we have been promised resolution as well as credits to our account balance, however as of today our account balance remains incorrect. We as a company have exercised extreme patience with Aramark and diligently worked with our representatives in spelling out all concerns and credits we believe are due on our account, yet have reached the end of our rope, for lack of better term. A customer of ********************** should in no way continually have to reach out in an attempt to correct billing errors. It seems Aramark believes if they just ignore the issue that it will go away. We have found their customer ********************** seriously lacking and therefore issued, per our service contract agreement, a WRITTEN NOTICE TO CANCEL on 2/8/22. Today, 4/7/22, we received a letter from *************************; General Manager, GA. The letter is rather threatening as it states because we wish to cancel our contract that we will be considered in breach of our agreement and continues with all the charges we would be responsible for upon cancellation. Obviously, Aramark is assuming no responsibility whatsoever on their part for horrible customer ********************** as well as account management. Unfortunately, ****** neglected to leave his direct phone number, only the ***** number which leaves customers on a perpetually endless state of 'hold'. I feel it should also be noted that this will be the third customer ********************** agent we have had assigned to our account since January of 2022.It is my opinion that any business considering uniform and product weekly services should look elsewhere and not to Aramark for quality customer **********************.Initial Complaint
09/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Aramark ended our contract but continues to bill us. I have an email from the Service Manager on 9/8/21 stating that we were no longer customers, but received invoices on 9/10 and 9/28 while no services have been performed. Additionally, they refuse to respond to me about picking up their old product from my businesses. The service manager also promised to apply previously negotiated credits to my account but never did. I have called their customer service number and made over 20 requests for a call back. Customer Numbers: XXXXXXX XXXXXXX XXXXXXX
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.