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Find a Location

Atlanta Department of Watershed Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforAtlanta Department of Watershed Management

    Utility Water Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Atlanta Department of Watershed Management has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      72 Marietta St, Atlanta, GA 30303
      BBB File Opened:
      6/15/2007
      Business Management
      • Ms. Joann Macrina, Business Administrator
      Contact Information

      Principal

      • Ms. Joann Macrina, Business Administrator

      Customer Contact

      • Ms. Joann Macrina, Business Administrator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/14/2024

      I sold my investment property in Atlanta on December 13th, 2023. I am experiencing issues with closing my account with ******************************************* and receiving reimbursement for my overpayments. In January 2024 upon receiving a bill, I called Watershed customer service to close my account # *********. I was told I could close the account online. However, I was unable to close the account online and receive a message That account is unavailable. It appeared that Atlanta Watershed had closed my account # *********. In February 2024, I received another bill. I called Watershed customer service and informed the agent I no longer owned the property. The agent instructed me to submit forms to close the account and request reimbursement. I paid the outstanding balance, as required on the form, to the ensure the account was current. There has been no further communication regarding account # ********* from the ********************** office to date. When I log into the account online, it shows an overpayment of $80.00. In March 2024, I was again billed. I called Watershed customer service a third time and learned that there was a 2nd account, # *********, in my name. I paid the required bill to bring the account up to date and closed the account online. I continue to receive current bills via email from Atlanta Watershed for account # *********. I paid a total of $52.35 into the second account that I closed in March for water service from January thru March of 2024 on property I do not own. Each time I called customer service, with 40+ minute hold time, they indicated the issue was resolved. Despite all efforts to close the accounts, I received yet another Watershed bill in April 2024 for current water usage in my name. I will not pay the April 2024 bill.

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Peter K

      1 star

      05/29/2024

      Called water company 10 times nothing is getting done. On hold for ever. It's horrible. We don't have any water pressure. It makes me sick.

      Local BBB

      BBB Atlanta & NE Georgia

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