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Find a Location

Piedmont Water Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Piedmont Water Company

      5256 Peachtree Rd STE 120 Atlanta, GA 30341-2789

    • Piedmont Water Company

      PO Box 80745 Atlanta, GA 30366-0745

    Business ProfileforPiedmont Water Company

    Utility Water Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Piedmont Water Company has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Piedmont Water Company

        5256 Peachtree Rd STE 120 Atlanta, GA 30341-2789

      • Piedmont Water Company

        PO Box 80745 Atlanta, GA 30366-0745

      Location of This Business
      5256 Peachtree Rd STE 120, Atlanta, GA 30341-2789
      BBB File Opened:
      4/3/2002
      Business Management
      • Mr. Jeff Matthews, Customer Service Representative
      Contact Information

      Principal

      • Mr. Jeff Matthews, Customer Service Representative

      Customer Contact

      • Mr. Jeff Matthews, Customer Service Representative
      Additional Contact Information

      Fax Numbers

      • (404) 235-4977
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      7 Customer Complaints

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      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marc C

      1 star

      06/16/2024

      The only difference in the water from Piedmont and that from Gwinnett or ****** counties is the price - easily 2 or 4 times higher When I called about my $300+ bill and ask them to check the meter for leaks they agreed But if the meter was correct they would charge me another 50$ just for checking. Im not much for government intervention but this is one public utility that needs to be taken over by the county! It cant get any worse!

      Piedmont Water Company Response

      06/21/2024

      Thank you for sharing your experience. We understand your concerns about our pricing and billing process. At Piedmont Water, we aim to provide quality water services at a reasonable price for in-home use.

      It's important to note that our rate structure is strongly recommended by the **** with a base rate per unit of water used, under a certain threshold of water use. For any use above the set threshold, a higher rate per unit of water used is charged to encourage conservation.

      Additionally,Piedmont Water, unlike public utilities, faces unique economic demands like paying property taxes, federal/state income taxes and not receiving funding or grants from county or state agencies, etc.

      We hope you will attend our community meetings this Summer 2024, which are a great opportunity to ask questions and learn about future projects and plans. More details will be sent out soon to customers.

      We apologize for any inconvenience you may have experienced and please dont hesitate to reach out to our **************** team if you have any further issues *************).

      Local BBB

      BBB Atlanta & NE Georgia

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