Share
Business ProfileforBitcoin Depot
Current Alerts For This Business
According to information in BBB files, Bitcoin Depot has a pattern of complaint alleging billing or collection issues.
Specifically, consumers allege they are charged a 20% transaction fee when the atm states a $3 flat rate transaction fee. Consumers claim they place money in the atm to be surprised when the final amount deposited into their bitcoin wallet is 20% less than the original amount deposited.
On May 15, 2023, BBB sent correspondence to Bitcoin Depot to request their voluntary cooperation in eliminating the pattern of complaint; however, Bitcoin Depot failed to respond.
This aspect of the Busines Profile will be updated once additional information becomes available.
Additional business information
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of an ad on:
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at:
https://www.bbb.org/code-of-advertising
BBB's requests are based on these specific codes:
The complete BBB Code of Advertising may be viewed online at https://www.bbb.org/code-of-advertising. For reference to the standards in question, please see the specific guidelines below:
1.0: Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
We contacted the firm regarding the specific advertising below.
- With thousands of locations, we are the largest Bitcoin ATM network in North America.
29. Subjective Puffery Claims
29.1 Expressions of opinion or personal evaluation of the intangible qualities of a product or service are likely to be considered puffery. Such claims are not subject to the test of truth and accuracy and would not need substantiation.
29.2 Puffery may include statements such as “best food in the world” and “we try harder” as well as other individual opinions, statements of corporate pride, exaggerations, blustering and boasting statements upon which no reasonable buyer would be justified in relying. Puffery also includes general claims of superiority over comparable products that are so vague that it can be understood as nothing more than a mere expression of opinion.
29.3 Ultimately, whether any particular statement or claim is puffery will depend upon the context in which it is used in the advertisement.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2870 Peachtree Rd NW # 327, Atlanta, GA 30305-2918
- BBB File Opened:
- 6/8/2020
- Years in Business:
- 8
- Business Started:
- 6/7/2016
- Business Incorporated:
- 6/7/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 6:00 AM - 2:00 AM
- T:
- 6:00 AM - 2:00 AM
- W:
- 6:00 AM - 2:00 AM
- Th:
- 6:00 AM - 2:00 AM
- F:
- 6:00 AM - 2:00 AM
- Sa:
- 8:00 AM - 10:00 PM
- Su:
- 8:00 AM - 10:00 PM
- Business Management
- Mr. Mark Smalley, Chief Compliance Officer
- Contact Information
Principal
- Mr. Mark Smalley, Chief Compliance Officer
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
40 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
23 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Daniel C
05/28/2024
Bitcoin Depot Response
06/07/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.