25 Customer Reviews
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Review from John M
1 star08/29/2024
deposited $400 and received $276. That is a 31% fee! Outright theft!
Bitcoin Depot Response
09/04/2024
We are sorry to learn that this consumer was dissatisfied with his overall Bitcoin experience. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. Simply put, we sympathize with Mr. ******* plight; however, our terms and conditions were clearly defined prior to the completion of the transaction. Thank you!Review from John F
1 star08/24/2024
Bitcoin is cheating. It stabilized its value below $64k and mo matter what you cant break thru.Thats made hundreds of thousands of traders including me misses opportunities all night!! Not fair and very dangerous as ppl will steer away from Bitcoin in the future for dishonesty.Bitcoin Depot Response
08/28/2024
We are sorry to learn that this consumer was dissatisfied with his overall Bitcoin experience. However, based on the review submitted, we believe that ************** is conflating the cryptocurrency Bitcoin as affiliated with our company Bitcoin Depot. We are not affiliated with each other, although our platform allows consumers to purchase the cryptocurrency Bitcoin. We have not provided you (or any other consumers) with any investment, financial, or tax advice and would urge you to consult your own experts.
Moreover, our records reflect that ************** is not an account holder at ********************** based on the information provided. We have no record of ************** contacting Bitcoin Depot; to date, the notification of this review was our first encounter with **************. Furthermore, we have no record of ************** opening or transacting on an account with the name, phone number, or email provided within our internal system of record. Without a receipt or additional information, it does not seem ************** has deposited money at a Bitcoin Depot ATM. Bitcoin Depot is unaffiliated with any other BTM operators in Mr. ****** area. A complete list of other BTM Operators can be found at www.coinATMradar.com. Thank you!Review from Daniel C
1 star05/28/2024
They use deceptive marketing and business practices to lure you into using the *** as a quick and easy way to buy bitcoin and then they steal your money by only showing you the balance you are buying in bitcoin (which is volatile and changes from day to day) and give you a small amount. Someone needs to regulate these guys or throw them in jail. What a horrible thing to do to people.Bitcoin Depot Response
06/07/2024
When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that this customer was dissatisfied with their experience and would like to invite the customer to contact us directly at ********************************* so that we may address the concern. Thank you!Review from Jonathan T
1 star11/22/2023
My elderly parents were scammed by scammers using one of their machines. Most people who understand BitCoin and cryptocurrencies are not using these machines. I would wager the majority of people who are purchasing crypto through these are likely being scammed as the price hike is around 28%. There are likely a lot of scams that take advantage of these machines.As far as I am concerned, profit for this company is riding on the back of scammers. They need to be held accountable and actually take fraud seriously. I will be taking legal action against this company and attempting to rally people for a class action lawsuit. This company is profiting from scammers. If their system allows this to happen there needs to be some reasonable action by them to attempt to stop it from happening. If you are interested in banding together to do something about this; I created the email address below. The email is masked because they won't let me put one in. Remove the * from the @ and the . for the address. If you have been scammed or know someone send an email.I have contacted the local authorities and working to get the attorney general from my state involved. takeemdown881*gmail*comBitcoin Depot Response
01/24/2024
It was unfortunate that your parents were scammed by a third-party unrelated to either you or our company. Our company has worked diligently with you to refund the transaction fees. Our kiosks have a number of posted and onscreen scam warnings, and we have live customer support available seven days per week. Scam activity is less than one percent of our transaction activity. We have been making updates to our refund process, and have since issued Ms. ******** refund. We consider this matter resolved.Review from Janice B
1 star11/12/2023
I used their ATM machine at *******, ** on September 18, 2023.They denied my wallet after I inserted $2900 into machine. After 30 minutes of talking to them, they agreed to give a full refund. They told me it would take **** days to issue check.Here it is November 12, 2023 and I am still waiting for my refund. Every time I text or call, I get the same answer, "it's in process" ! I am 70 and now have medical bills to pay. I am beyond mad at this point, these people are are scammers. I hope everyone reads these warnings and puts them out of business.Bitcoin Depot Response
11/30/2023
Our records reflect that ************** initiated two transactions on her own account on September 14, 2023, for a total of $5,800.00 USD. ************** contacted Bitcoin Depot Customer on September 14, 2023 to state that her transaction was unable to be completed. Her transaction and funds were held because the wallet she entered was associated with another account. ************** claimed she was sending funds to a wallet that she did not control, which is a Terms of Service violation. We have been making updates to our refund process and have since issued Ms. ****** refund. We consider this matter resolved.Review from Kenny S
1 star11/09/2023
**** ***** DO NOT USE THIS SERVICE Going on 24hrs and still no transaction to my wallet. I called so many times that they blocked my number from contacting the service they just keep using the excuse of network congestion plus they charge you 28% to process. Did digging and found out the owner **************************** contacted him and he promised me he would fix it immediately but just blocked my number he lives in ******* and ***** **. If you have been wronged by this guys company lets give em h*** I have all contact information of all of the top executives and their closet family * *********** ** **Bitcoin Depot Response
11/20/2023
It is unfortunate that slow network activity delayed the transfer of Bitcoin into your wallet. Our records reflect that ************ initiated one transaction for a total of $1,000.00 USD on November 08, 2023, on his own account. As of November 09, 2023, **************** transaction was completed and posted to the blockchain. ************ did contact our Bitcoin Depot CEO between the time of the transaction and the time the transaction was posted. During those calls, ************ made harassing and threatening statements on voicemail. These statements were outrageous and beyond tolerable such that the matter has been turned over to local law enforcement. We have banned his account and no longer want to do business with ************ due to his behavior.Review from Uri D
1 star10/26/2023
This company is a thief; The Chief Compliance Officer stated that they were going to refund me all my money from a scam. They did not do so. They only refunded less than 1/3rd of my money. LIARS!!!!Bitcoin Depot Response
11/03/2023
It is unfortunate that you were scammed by a third party. The scam has absolutely nothing to do with Bitcoin Depot. The perpetrators of the scam are not affiliated, associated, or otherwise directly or indirectly in contact with us. At no point did we lie or attempt to "hide the ball". You were told the same information that is reflected in our Refund Policy; that your transaction fees (less a nominal service fee) would be refunded. As is stated in the warning on the Kiosk and in the terms and conditions, these transactions are irreversible and cannot be recalled or refunded. This is the nature of cryptocurrency. You were refunded these transaction fees, but Bitcoin Depot cannot refund you for the Bitcoin that you bought and was sent to the wallet address that you directed us to send it to.Review from Bo E
1 star10/13/2023
Complete rip off!!!! Deposited $520.00. Was only told a 3$ charge then when it cleared they took a $130.00 of it. Not sure why or how they are legally allowed to be so unclear in their verbiage, and take so much. This company should be shut down and ashamed of their shady business they are pulling. Un believable they are getting away with this.Bitcoin Depot Response
10/19/2023
Our records reflect that ****************** initiated one transaction on October 12, 2023 for a total of $520.00 USD on his own account. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review from Bret Y
1 star09/19/2023
Purchased $400 dollars worth of bitcoin they took a 25% fee which is robbery. Its been 6 hours and I still havent received it. Called twice and told nothing we can do. Dont even try to make it rite. Last time purchasing from these clowns.Bitcoin Depot Response
09/27/2023
Our records reflect that you completed 72 transactions between October 01, 2021, and September 19, 2023. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review from brett d
1 star09/05/2023
SCAM ALERT!!! They charged me 25% of my deposit after only mentioning a $3 processing fee. Obviously they know what they are doing this should be illegal!Bitcoin Depot Response
09/12/2023
Our records reflect that you completed one transaction on 09/05/2023 for a total of $2,000. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!
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