ComplaintsforResearch Verified

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Suffering from foot and leg pain, caused by spinal stenosis, I responded to ads from Research Verified advertising some Nerve Support pills. For $48.00 I received a month's supply, which I took as directed. After 30 days I had experienced no pain relief. I had decided to try the product in view of the Research Verified refund offer in their ads:"If, within 365 days, you find that Nerve Support doesn't meet your expectations, return the bottles, empty or full, for your money back."I emailed Research Verified on 6/15/2004 using their "Contact Us" email service on their website, filling out all required information and requesting the promised refund and an address for return of the empty bottle as requested (I could find no company address on their website). I got no response, then followed up with emails on 6/23 an 6/30 - still no response! It seems clear that Research Verified has no intension of honoring their promised refund policy. I think that potential customers ought to know, and a resulting refund would be welcome!

  Business response

  07/07/2024

  We are sorry to hear that you did not have a good experience with our services and product.
  
  We were made aware of an error that occurred on our website. Thankfully, our customers reached out to us after their messages had been left "unanswered." This was very concerning and we immediately investigated. We are deeply sorry for this error and we have since resolved this matter with our IT department.
  
  Your refund was processed on July 4, 2024, and you should see it reflected back on your credit card within 5 - 12 business days or within the next billing cycle. You should be receiving an email confirming that the refund was processed.  
  
  In addition, we are sorry to hear that our product did not meet your expectations.

  Research Verified **************** Team

  Customer response

  07/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Item #Description RVAPSRESEARCH VERIFIED - Appetite Supressant Order #RVAPS5000600733M I placed this order on Research Verified website on June 17th. I received the order on June 22nd. I tried the appetite suppressant pills that came in the bottle. One bottle was damaged and looked bent out of shape. I took the pills as directed which says 1 pill, 2 times daily. I noticed no improvement in my weight or cravings. I bought the product because it said on the website that they had a 365-day money back guarantee. I immediately contacted them on their website and never received a response or refund. I contacted them twice on the website with no reply. I am very disappointed by the lack of communication by the company and the false promises that they stand by the products they sale. I just want my money back for these false and misleading claims about this product. It gave me no weight loss and I still have cravings and it does not control my hunger. Completely bogus company with false products to consumers. I want my money back or the next step will be to file a dispute with my bank over this.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  We placed an order on 3/1924 for 3 bottles of Nerve Support for $98.00 and $6.95 shipping for total of $104.95. We were told when we ordered by ****** 3/19/24 @ 4:44 pm that ordered was placed, charged and will ship on 3/20/24 the next day. We have been calling, emailing, and getting nowhere. We are now being lied to, and told us that they don't know when it will ship?? I already was charged the $104.95. But still have no idea about our order? We are already disgusted with this company. Why do they have to lie to customers??

  Business response

  03/24/2024

  We are so sorry that this was your experience with our company.

  Due to high demand, the product sold out however, we expect to shipments to resume shortly. 

  We have reviewed the communication and as we agreed, we will expedite shipping once we receive our new batch of our Nerve Support supplement.  The representative has also scheduled to give you a call again on Tuesday, March 26th for an update.

  Again, we are very sorry for this delay and we will get your product out as soon as possible.

   

  Customer response

  03/24/2024

   
  Complaint: 21467740
  
  I am rejecting this response because:  of what I have been put through so far. Until my order plus the free bottle and being shipped by Fed Ex per **** at NO charge to me is received by me, I cannot accept at this time. The day it was ordered 3/19/24 with ******, she told me order will ship out tomorrow 3/20/24. Well after numerous emails with no response and 4 phone calls I was told item is back ordered?? So this is why I have to reject at this time. Order needs to be in my hands before anything. They cannot lie and keep doing this to customers, they would not like it done to them so they have to understand how we feel. Stop lying, and make sure you know what you are telling the customer when their order is placed. 
  
  **********************************************

  Business response

  04/01/2024

  Thanks for reaching out and letting us know about the issues you experienced with our services.
  

  I cant begin to convey my apologies for your experience. Thats not how we like to conduct our business as our customers are greatly valued.

  I was able to gather more information regarding your experience, and it does look like we dropped the ball and provided inaccurate information. We are deeply sorry that the product was on backorder and that you were not informed of this and thereby told that your order would ship the next day. We have spoken to the representative responsible and we are updating our processes in order to prevent this from occurring in the future. 

  Again, we apologize for the inconvenience this caused you.

  Customer response

  04/01/2024

   
  Complaint: 21467740
  
  I am rejecting this response because:  AGAIN I WAS LIED TO??  THE ***** THEY SAY SHIPPED WAS JUST RECEIVED, BUT THERE WERE ONLY 2 BOTTLES IN PKG??? WHERE IS THE REST OF MY *****??? ***** PLACED ON 3/19/24 WAS FOR 3 BOTTLES OF NERVE SUPPORT FOR $98.00 PLUS $6.95 SHIPPING FOR $104.95 ALREADY CHARGED ON 3/20/24??? PER ***** AND ************ THEY ALSO SAID THEY WERE ADDING AN EXTRA BOTTLE TO MY ***** SO TOTAL BOTTLES WOULD BE 4 INSTEAD OF THE 3.  i AM SO DISGUSTED WITH THESE PEOPLE!!!! I WANT MY OTHER 2 BOTTLES SENT FED EX NEXT DAY AND I AM NOT PAYING ANYTHING MORE BECAUSE THIS IS ALL THE COMPANIES FAULT. WHY SHOULD ANYONE BE SUBJECTED TO THIS STUPIDITY??? I WANT MY COMPLETE ***** NOW!!!!!!!!!!!!!!!!!!!!!!!!!
  
  **********************************************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed order for Tinnitus product 12/4/23. As of 12/28/23 have not received delivery or information concerning status of order

  Business response

  12/31/2023

  Hi *****, 

  We are so sorry for your experience. The matter has been investigated thoroughly and we completely understand your frustration. An email has been sent to the address we have on file and I hope the resolution is satisfactory to you. It pains our entire team to know that we failed in providing the kind of service that you deserve and a level of service that we can be proud of. Our customers matter and our service needs to reflect that in EVERY interaction. We hope that you will give us another chance. 

  Warm regards,

  Research Verified **************** Team

  Customer response

  12/31/2023

   
  Complaint: 21065622
  
  I am rejecting this response because:
  
  They failed to indicate what measures they were taking to either fill the purchase or immediately reimburse the funds to my credit card!
  
  

  Sincerely,
  
  ***********************

  Business response

  01/01/2024

  The information you are requesting was sent via email. I will address your concerns here as well, we issued your refund for the remaining amount. You should see it reflected back to your credit card within 5 - 12 business days (depending on your bank). According to DHL, your order should be arriving shortly. No need to return the order. I hope this is satisfactory to you. 

  Customer response

  01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Placing an order the company accepting the order an notifying me of said order an than cancelling the order with no explanation accept that my bank cancelled the order Banks do not do this. It seems to me they are running a scam an trying to be careful not to get caught. this is a customer beware notice

  Business response

  11/15/2023

  Hi *****,

  I am so sorry that you had a very unpleasant experience with our customer service department. I see that the information was not clearly stated to you and caused a lot of frustration. For that, I am sincerely sorry.  We strive to provide the best service possible and I am taking the necessary steps to make sure we do better. I will also be emailing you personally so we might resolve the matter to your satisfaction.

  I have reviewed the circumstances regarding your refund and I see that upon verifying your order there was an issue with your billing address and your credit card which prevented the order from being processed. Again, I apologize that the information was not conveyed to you in a clear and concise manner. 

  I hope that we can make this up to you. I will reach out to you shortly.

  Warm regards,

  Research Verified **************** Manager

• Initial Complaint

  11/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Verified Blue is a scam they didnt provide me with the growth they promised, I had to remind them to do their job, they

  Business response

  11/05/2023

  Hi Mica,

  It seems there has been some confusion.

  We are not Verified Blue. Our company is Research Verified. We provide consumers with high quality dietary supplements, feel free to visit our website here, *************************************.

  Upon looking further, just to be sure, we were also unable to locate you in our system. 

  If you feel this is a mistake, please contact customer service at ************.

  Have a wonderful day,

  Research Verified **************** Team

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is no dispute that I purchased and returned the product in accordance with the guarantee. The dispute involves the amount that was refunded to me. The guarantee specifies a full refund less ****** ******* the company deducted 10% which is greater than the cost of the ****** I had several emails with a company rep pointing out the discrepancy. They simply refused to change the amount of refund. The money is not large but the issue is. They promised one thing but did not follow through on their promise. At this point, at the minimum, I would request a refund of the difference which is $4.25. I feel though, that since I have tried to resolve this and have had to resort to the BBB, that they should refund the entire 10% of the purchase price. I find it shameful that a company this large does not act responsibly.

  Business response

  09/19/2023

  Hi,

  I am sorry for the confusion. Please allow for me to explain.

  I have reviewed the matter closely and I see that you were indeed refunded for the amount purchased $127.80. As per our refund policy, shipping and handling is non-refundable.

  The amount you paid for the product was $127.80, this price already reflects the DISCOUNTED amount. You purchased the 6 bottle promotion at the special price of $127.80 (plus shipping). As per our refund policy, shipping costs are non-refundable. You were refunded the FULL amount for the product you purchased, which was $127.80 (minus shipping). 

  I hope this clears things up and again, I apologize for the confusion. 

  Best regards,

  Research Verified **************** Team

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought this product but because of health issues I ask my doctor should I take it. He told me because of the seriousness of my disease I should not. I contacted the ResearchVerified and they told me how to return the product. It was received by them less than a week and its now been almost two weeks and I still have not received my refund. I have sent them numerous emails with a copy of the **** receipt showing they received it and none of my emails have been responded to. They were quick to take my order and my money, but then Im dropped like a hot potatoe when I have followed all their request in returning the product and all of it within a less than 45 days from ordering the product to the return of it to their facility. They claim a 365 day guarantee or your money is refunded. Its a joke!

  Business response

  08/20/2023

  Hi,

  I am sorry for your recent experience. I am looking into what happened and why your email was not replied to in a timely manner. 

  If you notified us with your tracking number then your refund was processed. Once issued, it can take 2 business days up to one statement cycle depending on your bank. 

  I will contact you and make sure that you indeed received your refund. 

  Warm regards,

  Research Verified **************** Team

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this product on May 8th, attempting 4 times now for someone to send me an email confirmation so I may track the package. I talked to a lady on the phone, she assured me I would receive an email confirmation, and nothing. Filmed the form out 2-3 times nothing. They took my money immediately of 166$ for 3 bottles yet no tracking information. What is going on here? Sounds like a few other complaints similar to this one have been posted.

  Business response

  05/16/2023

  Hi *****,
  
  Were so sorry that your experience did not match your expectations.
  
  I see that your order was placed on May 9, 2023, and you sent an email on May 12, in which we replied on the same day with your tracking number. 
  
  It would seem you did not receive the email and I can understand how upsetting that would be. It also appears that you could not find your order confirmation, that is equally as frustrating. Order confirmations are auto-generated and that is why we ask that customers confirm that they are checking the email that we have on file for them and that they check their spam folder.  
  
  We are truly sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
  
  Please check your inbox for my response.
  
  Thank you,
  
  Research Verified

  Customer response

  05/16/2023

  Your response was that you sent me an order confirmation and myself to verify my email address. Of course I verified. 3x I sent request on your online form( which has my email right on it) no reply from that either. Your BBB response is as again to check my inbox. Still not there?!! Ok so AGAIN. Here is my email. I would like email or phone call. 
  ***********************

  **********.

  i will not be satisfied until I receive a ligit order confirmation with tracking #

  thank you!

  **************************;

  Business response

  05/17/2023

  Hi *****, 

  We have resent your order confirmation to the following email address, ***************************.  I also sent you an email yesterday. We have confirmed receipt of delivery for the emails. The sender is, "Research Verified". Please check as it shows it was delivered. Try looking at both spam and the "Promotions" tab. Here is your order # RVKETO5000519261M. Here is your tracking number, LD257245377US. 

  We will contact you via **********
  

  Thank you,

  Research Verified

• Initial Complaint

  03/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On March 13, 2023, I ordered (and received an email return receipt pasted below) from Research Verified and have not heard back from them. On March 22nd, I emailed them requesting an update (no response). Yesterday (on March 27th), I email them again --- still no response. I informed them yesterday that I would be contacting the BBB if I did not hear back from them. Please help! I have sent this company almost $200 (paid via Pay Pal). Thank you.Hello MELODY,Thank you for your order!Order number: RVHRG5000510155M Your order is being processed and will be shipped out shortly.Were dedicated to giving you the best products possible. We'll follow up with your tracking number shortly!Please feel free to contact customer service with any questions via phone, toll free at **************, or reach us via email ******************************** ---Please note that our warehouse is closed on weekends and ************ do not ship on postal holidays. If you ordered before 10:00 am EST on Friday, it will be sent out on Friday. If not, it will be shipped out promptly Monday morning (unless it's a postal holiday). All orders are shipped out Mon-Fri at 10:00am EST.Shipping Info:Melody ***** *********************************************************************************************************** T: ************ Order Info:Date: Mar 13, 2023, 3:48:57 PM Shipping Cost: $23.95 Subtotal: $149 Total: $172.95 Order Items:NameQtyPrice RV Hair Growth (3 Bottles)1$101.00 Research Verified Appetite Suppressant1$48.00 Sincerely Research Verified

  Business response

  03/29/2023

  Good day Melody,

  We sincerely apologize for the delay in responding to our email. This is not the kind of customer experience that we expect from our customer service team. Due to a high volume of emails we decided it was necessary to increase our email staff to accommodate our needs. We deeply regret that your email was not addressed in a timely manner. 

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business.

  I see that we have answered your email and we are currently waiting for a reply. We provided two solutions to this issue and I hope you will find the resolution satisfactory. 

  We hope you will give us another chance to make this right.

  Warm regards,

  Research Verified **************** Team

  Customer response

  03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did eventually receive a response from the business after contacting the BBB and they explained the reason for the delay in my products; that was my reason for contacting you.  Just like they responded to you, they could have easily replied to me. 

  Since the business has explained that there is a supply issue, I will wait a couple of more weeks on what I ordered.  

  Thank you for your assistance.
  
  Sincerely,
  
  ****************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩