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          Find a Location

          City Boys R US has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • City Boys R US

              3348 Peachtree Rd NE STE 700 Atlanta, GA 30326-1442

            • City Boys R US

              PO Box 162126 Atlanta, GA 30321-2126

            Business ProfileCity Boys R US

            Washer and Dryer Repair
            Multi Location Business

            Contact Information

            3348 Peachtree Rd NE STE 700

            Atlanta, GA 30326-1442

            Visit Website
            (404) 454-4680

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            City Boys R US has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • City Boys R US

                3348 Peachtree Rd NE STE 700 Atlanta, GA 30326-1442

              • City Boys R US

                PO Box 162126 Atlanta, GA 30321-2126

              Location of This Business
              3348 Peachtree Rd NE STE 700, Atlanta, GA 30326-1442
              BBB File Opened:
              3/23/2012
              Years in Business:
              14
              Business Started:
              10/19/2009
              Business Management
              • Mr. Curtis A Jones, President
              • Ms. Kimberly Brown, Manager
              Contact Information

              Principal

              • Mr. Curtis A Jones, President

              Customer Contact

              • Mr. Curtis A Jones, President
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/30/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My washer spin cycle stopped working it would not drain the water out of my clothes. I called City Boys R US to come fix the problem. they came out and did a diagnostic which cost $70.00. we talked on the phone, he said he will order some parts 0n 08-23-2023 to fix the problem, I agreed the total cost $390.64. Monday 08-28-2023 an employee of City Boys R US installed the parts.As he finished the work, he so called tested it. My daughter told me early Tuesday morning when I got off work that the washer is making a loud noise. I called City Boys R US and told them about it and would like a refund he stated we don't do refund and said test it for yourself. I tested my washer today Wednesday 08-30-2023 and my washer isn't working the spin cycle is not draining the water out of my clothes the washer is making a very, very loud noise.City Boys R US new that my washer was not fixed and refuse to come get their product back and give me a refund. they told me on the phone no refund. they scammed me and I want my refund please.please help me with this matter.*******,*********************
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brent H.

              08/03/2022

              **************** was horrible. I have a ** Washer Machine and ** Service Center referred me to City Boys R US DIV 954, **************************************************************************************** since they are a ** Authorized Service Center. A Technician arrived at my home Monday, July 18, 2022 to service my Washer Machine. My Washer Machine kept running until the machine was overflowing with water and the Technician stated I needed a Water Inlet Valve and that they would order it from **. When he checked the ** website it stated it was out of stock until July 22, 2022, and that he would call me on July 22, 2022 to place the order. On July 22, 2022, I never received a call from the Technician. I called **** Boys and spoke with Manager. Manager provided me website of ** Parts Distributor and told be part was delayed until Aug. 04, 2022. After speaking with Manager, I contacted ** directly and Customer Support representative stated part was out of stock; however, I can order part and when part arrives they would mail me the part. Today, I received notification from ** that my part will arrive on Aug. 04, 2022. I contacted City Boys R Us to set up appointment for them to install part and Manager stated they will not install part since I ordered part from ** directly indicating they have to order part for warranty. At this point, since my family has been without a washer since July 18, 2022, I didn't care about warranty, I just needed part installed. Manager then further states he's been doing this for over 20 years, and that ** would not send me a part if website is stating it's out of stock and to call ** back to make sure they really are sending me the part. I contacted ** once again and they confirmed, "YES" they were sending me the part and they sent out parts to customers who had already placed an order and now they are out of stock again and new order may not arrive until Aug. 19, 2022. I contacted City Boys R Us and they still would not install my part. Not accommodating at all.

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              BBB Atlanta & NE Georgia

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