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          Find a Location

          Rheem Manufacturing Company has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRheem Manufacturing Company

            Water Heater Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1100 Abernathy Rd STE 1700

            Atlanta, GA 30328-5657

            Visit Website
            (770) 351-3000

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            Customer Reviews

            1.17/5

            Average of 243 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            668 complaints closed in last 3 years

            191 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/30/2017

            Years in Business: 99

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Ruud is a trade brand for Rheem Manufacturing Company.

            Business Details

            This is a multi-location business.

            Find a Location

            Rheem Manufacturing Company has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1100 Abernathy Rd STE 1700, Atlanta, GA 30328-5657
              BBB File Opened:
              5/4/2007
              Years in Business:
              99
              Business Started:
              1/1/1925
              Business Started Locally:
              1/1/2006
              Business Incorporated:
              6/25/1975
              Accredited Since:
              6/30/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rheem
              • Richmond Water Heaters
              Business Management
              • Ms. Linda Collins, Sales Manager
              • Mr. Chris Peel, President/CEO
              • Mrs. Brennan Stewart, Corporate Counsel
              Contact Information

              Principal

              • Ms. Linda Collins, Sales Manager
              • Mr. Chris Peel, President/CEO

              Customer Contact

              • Ms. Linda Collins, Sales Manager
              Additional Contact Information

              Fax Numbers

              • (770) 351-3003
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              668 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Rheem refuses to pay the full $629 for the in-home warranty service they claim you have when a product is purchased from them.Purchased a Rheem Heat pump water heater 11/9/23. Warranty claims 1 year in home labor. Went to Rheem site and saw they do not have a warranty service but have recommended plumbers for my area. I called Everyday Plumbing.com, who is listed the send on their list, and they came out, 5/29/24, and diagnosed the problem. Code was A005. They called Rheem and Rheem sent parts to my home. I was billed $277 for this service. When parts came, they came back and installed on 6/3/24. I was then charged $352. and was told to file the claim with Rheem. Claim was filed and Rheem said they would only pay $150 for each service call. I asked about the 1 year in home warranty and was told this is what we pay. Today, 7/11/24 I received a check, #***********, from Rheem for $300. I feel they still owe me $326 for the full 1 year in home warranty claim.
              Read More
              Read 667 More Complaints

              Customer Reviews

              243 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tanner H

              07/18/2024

              My house flooded. Rheem has not been helpful at all. My water heater busted in the attic and flooded our house. The water heater is under warranty and is less than 4 years old. We have to move out for 4 months at least. I have been trying to get this resolved so this doesnt happen again and keep being placed on hold.

              Rheem Manufacturing Company Response

              07/19/2024

              We regret to learn about the flooding and the resulting inconvenience. We recognize the frustration this situation may cause and want to assure you that we handle these issues with utmost seriousness. According to our records, a potential damage claim has been filed for you. Our third-party administrator will be in touch to discuss your claim. Should you require further assistance with your water heater, please reach out to our technical support at ************.

              Thank you, 

              Rheem Digital Response Team 

               

              Read 242 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

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