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Business Profile

Weather Forecast Service

The Weather Underground, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weather Forecast Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, along with thousands of other Weather Underground, or ** users have been attempting to contact this company for 3 years in regards to their mobile apps having no way to log in to our premium subscription accounts and only receiving error messages when we click the restore purchases buttons. Their willful negligence also greatly affects the accuracy of their apps because those of us that own personal weather stations are unable to connect those devices, resulting in wildly inaccurate weather information being displayed and users not receiving inclement weather alerts. Users have sent quite literally tens of thousands of emails to the company, all of which have been completely ignored.

    Business Response

    Date: 03/22/2024

    Hi *****, 

    Thanks for submitting your request.  I see a support ticket was open on 3/21 2024 with the Wunderground Support Team.  Today, the ad-free experience is available only on web.  You can either purchase a subscription for ad-free, or in your case, you can register a PWS and as long as it is active and passing quality data, you will have the ad-free experience, on web only.  The subscription or ad-free is not currently available in the mobile apps.  Our iOS or Android App does not require a log in (account) and any active PWS can be viewed from the app or web. Hopefully in the future we will be able to offer the same experience on the app.  I hope this helps.  Please let us know if you have further questions.

    Thanks,

    *******

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Weather Underground for my home weather station. I forgot my password. I cannot find my password in my archives. I have tried to get help through email. However, one person cannot reset the password without a current one. I have tried several locations on email, which amounted to NOT being able to change the password without a current one. And there robot replay is that it might take 90 days to answered the email, if not answered send the message again. They don't respect consumers or they would have a simpler way to communicate with them.

    Business Response

    Date: 11/16/2023

    The Customer Support Team had responded to *************** on March 27 2023 with instructions on resetting their Password.  The case is resolved and we consider this issue closed.

    Customer Answer

    Date: 11/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

The Weather Underground, Inc is NOT a BBB Accredited Business.

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