Business ProfileforNfinity Shoes

May 11, 2024 - Shoes ordered from Nfinity May 15, 2024 - Shoes arrived via *** Shoes do not fit. Although the website suggested they size one size bigger, we need to go 2 sizes bigger (based on current fitting cheer shoes)We began the exchange process via the Nfinity website. There is a $15 restocking fee however, we are exchanging the shoes. The customer is also responsible for paying the shipping and suggested tracking. This has the exchange process to be at minimum $30 + to simply exchange.The website states a different price for the restocking fee. One page states $15 and another states $10.May 27, 2024 - email to Nfinity because when we process the exchange, we are still being charged the full amount for the new size we need. They will not process the exchange without first paying the $15 fee however the cart will not allow me to do so. May 27, 2024 - received an automatic response to my request for assistance #*****. The response did not answer questions but stated I'd hear from someone within 3-4 business days. May 30, 2024 - sent a follow-up email as I had not heard back.May 30, 2024 - reached out on ******** messenger June 2, 2024 - sent a second ******** messageJune 4, 2024 - file a complaint as I have not heard from them. There is no public phone number and you are unable to reach a live person. I am not interested in doing business with an organization like this. I am requesting assistance in getting a full refund and paid shipping to return the shoes.