ComplaintsforCushman Paint & Body
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Auto shop damaged my car while in there possession . Shop agreed and validated damage was not there prior to dropping car off using pictures they car taken. Agreed to order replacement parts and fix. Took car and 24 hours later the calipers seized . Mechanic said that body shop didn't put emergency breaking system in test and this caused damage. I have documentation from mechanic . Now body shop refuses to fix previous damage. Sais they changed there mind because I accused them for damaging beaking system. Several other issues that happened during the repair process as well. Doors put on crooked, front door handle put on back and front handle put on back. Additional scratches to back of car. Dent in front bumper not repaired and just covered up with paint.. passenger window left down while parked on lot..Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter's car was towed in on August **** On September **** I got a text message that the car was in the paint shop. The following week, I got a text that it was in reassembly and they were waiting on parts. This has been going on and on. On October ***** I called to find out what part specifically we were waiting on. She said she'd call me back. On October ***** I got a call guaranteeing all my parts came in on Friday. Then October *** I get the same message.... Waiting on parts. I called again and she said, "I don't know why they text that. I can see here that all the parts are in." Here it is, Nov 1 and I'm still getting the same texts. Thursday will be 13 weeks. ********************************************************************************************************************************************************************************************************************************************************************************************* She goes back to school this weekend and still no car!! ********** has already paid so I have no recourse. She can't get a rental because she is ** years old. They've had this car almost 13 weeks and I'm sick of the lies and runaround. I know parts are an issue but I'm not tolerant of lying.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.