ComplaintsforJiffy Lube

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March *** 2022 I visited Jiffy Lube to get an oil change. Once the oil change was completed I got in my car to drive off when I noticed a long split in my leather seat. I immediately notified the manager and she informed me that the store manger will call me. The manager at the store called me back approximately 30 minutes later and said the store owner did not see how his team could have torn the seat. I showed the cut to the manager and it is clearly a new tear. I explained to the manager that I am 100% certain that I didn't have a tear in my seat before arriving to jiffy lube. I washed my car 2 days ago and have been the only person in it. I just left of **** ****** and I sat my folder on the seat and there was not a tear. The folder was still sitting on the seat when I got into the car and the tear was very noticeable. I signed out today completing ** years of Service as an Army Officer and this is what I have to remember of it. I called ***** once I left to see who they use for upholstery repair and I made an appointment with the shop for this Monday. I am out of $129 for an oil change and air filter change and an additional unknown amount to get my seat fixed. The store owner did not even give me the curtsey to call my to explain why he did not think his store was responsible which I know they are. This shows that he/she is not interested in finding the truth or ensuring his customers are treated fair. I will never visit jiffy lube again.

  Business response

  08/18/2022

  Business Response /* (1000, 5, 2022/03/24) */ The video was reviewed the same day of this service and it was clear that the employee that entered the passenger side of the vehicle to inspect the cabin air filter never sat on the seat itself he positioned himself on the edge of the door frame and proceeded to inspect the cabin air filter (no tools were needed inside to performthe inspection). Based on the employees position on the body of the car there is no way he could have caused the damage to the seat. Consumer Response /* (3000, 7, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The store manager called me approximately 15 minutes after I left and said that they reviewed the camera footage and determined that they did not cut my seat. I asked the store manager over the phone if they can see the associate and inside the car on the camera and she said no. I also asked to talk to the store owner and she said he wasn't available. I know my seat was not cut and I notified the store associates as soon as o returned to my car. This is terrible service and they refuse to take responsibility for their actions. I will notify everyone within my Brigade of these actions and tell them to refrain from utilizing jiffy lines stations, especially this location. This is unacceptable service.

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