ComplaintsforAugusta Collection Agency, Inc.
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ****** Urgent Care, I did not receive services requested. I do not have a contract with Augusta Collection Agcy, they did not provide me with the original contract as I requested.Business response
12/27/2023
CONSUMER HAS 4 BALANCES WITH OUR OFFICE AND WE HAVE PROVIDED THE CONSUMER WHAT IS REQUIRED BY LAW, THIS ANSWER SHOULD COVER ALL 4 DISPUTES THE CONSUMER FILED.Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was in a car wreck last year. The hospital sent the bills to. Collections with this company. An insurance settlement paid all medical bills in full. My attorney *** ******* can attest to this. This agency still will not remove the collection from my credit report and attest the information is correct even after it was disputed.Business response
01/19/2024
This has been handled and account should be deleted from consumers file according to the new laws that remove paid medical debt. If not removed then consumer can dispute the information with the credit bureausInitial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Account number:********* I hope this letter finds you well. I am writing to assert my rights under the Uniform Commercial Code (UCC), specifically UCC 3-311, UCC 3-603, UCC 3-104, UCC 3-306, and UCC 1-308, and to formally discharge the debt that I allegedly owe to your institution. I kindly request that you acknowledge the legal provisions outlined in this letter and cease any further attempts to collect the debt.Under the UCC provisions referenced above, I assert the following arguments to legally discharge the debt: Based on the aforementioned UCC provisions and the arguments presented, I hereby request that you: Cease any collection efforts related to the alleged debt, as it has been legally discharged. Provide written acknowledgment of the debt's discharge within 30 days of receipt of this letter. This acknowledgment should include confirmation that all collection activities will cease and that any negative reporting to credit agencies will be corrected or removed. Refrain from selling or transferring the alleged debt to any third parties, as it has been legally discharged. I expect your prompt attention to this matter and compliance with the UCC provisions referenced in this letter. Failure to comply may result in legal action being taken to protect my rights. Please direct all future correspondence regarding this alleged debt to the address listed at the beginning of this letter. Any communication should be made in writing to ensure a documented record of our interactions. Thank you for your immediate attention to this matter. I trust that you will handle this dispute and request with the utmost professionalism and adherence to all applicable laws and regulations.Business response
09/26/2023
CLIENT STATES THAT THEY WILL WRITE OFF THE CHARGES AS A COURTESY TO THE CONSUMERCustomer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This agency, is trying to collect on a debt that is way past the statute,of limitations.Business response
09/15/2023
STATUE OF LIMITATION IS 7 YEARS FROM DATE ACCOUNT WAS TURNED OVER TO COLLECTIONS, THE ACCOUNT WAS TURNED OVER *****2017, WILL., NOT BE OUT OF STATUEE UNTIL 2024Customer response
09/15/2023
Complaint: ********
I am rejecting this response because: It is incorrect according to GA collection law s*******
Sincerely,
******* *******Initial Complaint
07/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** ***** *** INC.I do not have a contract with about Augusta Collection Agency, Inc. they did not provide me with the original contract as requested.Business response
07/10/2023
WE HAVE SENT CONSUMER AN ITEMIZED BILL AND VERIFIED WITH OUR CLIENT THAT THE BILL IS OWEDInitial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
AUGUSTA COLLECTION AGENCY IS IN VIOLATION OF THE FOLLOWING LAWS BELOW 15 U.S.C 1692(c)(a) Communication in connection with debt collection. (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt— 15 U.S. Code § 1692b - Acquisition of location information (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Business response
03/17/2023
THE EFFECTIVE DATE FOR THE LAW STATING MEDICAL DEBT UNDER $500 SHOULD NOT BE REPORTED IS GOING INTO EFFECT 3/30/2022, AT WHICH TIME THE CREDIT BUREAUS WILL REMOVE ACCOUNTS THAT DO LONGER MEET THE CREDIT REPORTING REQUIREMENTSCustomer response
04/07/2023
Complaint: ********
I am rejecting this response because: it is ***** *** 2023 this account should be removed immediately by Augusta Collections per the credit bureau’s!!!Also, In accordance with the Fair Credit Reporting act. The Listed of account below has violated my federally protected consumer rights to privacy, and confidentiality under 15 USC 1681. IN VIOLATION OF 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate
Sincerely,
******** ******Business response
04/10/2023
The credit bureaus are responsible for removing the appropriate account that fall in the guidelines of the $500 and under law. This has been confirmed with the credit bureaus. this will be the final response on this disputeInitial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** ***** *** Inc , and I do not have a contract with Augusta Collection Agency. They do not provide me with the original application like I asked.Business response
02/21/2023
We have mailed the information that the law requires us to send ad verification of debt. We have sent this information to consumer more that the one time that is required by law, as a courtesy. we have also called the phone # that is listed on this complaint 88 times. Account is reported to the credit bureau correctly and will continue to report in accordance with the lawCustomer response
02/28/2023
Complaint: ********
I am rejecting this response because:I have tired mailing in correspondence to Augusta Collection Agency, but received return mail. Calling 88 times is a form of harassment. I don’t have a contract with Augusta Collections. Send me a contract with my wet signature , and your method of validation. Please report this from my credit report. I have never received any form of communication regarding an account being turnt over to Augusta Collections.
Sincerely,
********* ********Business response
03/02/2023
88 times in 1458 days isn't considered harassment.
This is the definition of harassment according to the FDCPA: Harassing or abusive tactics. Debt collectors may not:
use or threaten to use violence or criminal means to harm you, your reputation or your property;
use obscene or profane language;
advertise that you owe a debt;
advertise your debt for sale;
telephone you, or cause a telephone to ring, repeatedly or continuously with the intent to annoy or harass; or
place telephone calls without meaningful disclosures of their identity.Our offices moved 5 years ago and we keep a standing forwarding order on file with the post office and all credit bureaus were updated to reflect the new address. We have sent what is required by law as verification of debt 2 separate times. We have had no mail returns. We sent the first one as required by law and the second time is a courtesy, all our correspondences have our correct information on it. This is our final response on this dispute, there is no reason to continuously go back and forth .
Customer response
03/02/2023
Complaint: ********
I am rejecting this response because:it’s a reason to go back and forth when yet and still I haven’t received any written form of contract with my wet signature. Please don’t make matters worse! Simply send in what I ask for. I am allowed under the Health Insurance Portability and Accountability Act (HIPAA) to protect my privacy and medical records from third parties. I do not recall giving permission to any for them to release my medical information to a third party. I am aware that the HIPAA does allow for limited information about me but anything more is to only be revealed with the patient's authorization. Therefore, my request is twofold-validation of debt and HIPAA authorization.
??
Provide a copy of my signature with the provider of service to release my medical information to you.
??Cease any credit bureau reporting until the debt has been validated by me.
Sincerely,
********* ********Initial Complaint
02/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Augusta Collection Agency has violated my right to privacy! My information has been sold, my right to privacy has been infringed upon. The Law defines communication as The conveying of information through any medium! Cease and Desist! However, my credit report is a medium of communication! Augusta Collection Agency has infringed upon my right to privacy because my information has been reported to an unaffiliated third party which is ********! Augusta Collection Agency has violated the Fair Debt Collections Practices Act by Harassment of the debtor by the creditor.Business response
02/02/2023
The account in question was assigned to our agency, not sold to, on *********. We have sent the consumer the first letter advising that the account was turned over to our agency, this letter was mailed on *********** We sent the second letter to the consumer on ********* this letter advising that we report to the credit bureau. Neither letter was returned to us from the post office. We will cease all future communications with the consumer as requested. We will report the account to the credit bureau as a disputed account as required by laeCustomer response
02/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
01/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’m not liable for this debt with **** ***** *** *** and I do not have a contract with this company AUGUSTA COLLECTION AGENCY. They did not provide me with the original application like I asked.Business response
01/23/2023
We have supplied a copy of the itemized bills to the consumer the last time that we sent them to this address on file.Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I responded to a collection letter in writing, via email, with paid receipts for the full amount owed of $21.50. However, I continued to be harrassed almost on a daily basis with phone calls for the amount previously owed.Business response
12/19/2022
Our client did verify that the receipt provided was for the date of service we had, account has been updated to paid in full.Customer response
12/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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Contact Information
Customer Complaints Summary
18 total complaints in the last 3 years.
7 complaints closed in the last 12 months.