ComplaintsforJetstream Live
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
01/08/2020 I had purchased IPTV and did not get an email with a password and username. Customer service was non existent. I made the purchase on May 29. They did send me an email confirming payment but no follow up email with further instructions. I tried to chat online but no one was there. An email was sent with no reply.Initial Complaint
05/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On **/**/22 I purchased a monthly service from Jetstream. Their add reads "password within minutes". It never came. I'd like a refund or services paid for, nothing more.Business response
08/12/2022
Consumer Response /* (450, 6, 2022/06/03) */ The company finally reached out to me and resolved the issue. ThanksInitial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using this service for several years. The company decided to upgrade their service and now the existing one is not working even though I already paid for it. They said that I need to download the new app, which I did, but they need to give me a new username and password. I've sent multiple requests via their email feature in the website for getting this info and no response. This has been going on for more than 3 weeks now. I've paid for a service that I'm not getting. I've called them several times, one time spend an hour waiting and agent responded. ALL I NEED IS THE USERNAME AND PASSWORD they want me to use to access the service I already paid for.Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid 34.95 for **** service for the month of may. I received a user name and password that didn't work. I tried contacting the company and got a recording telling me to install the new app. I had already installed the new App and input all the correct information and tried it on multiple devices. STILL NO SERVICE!! I want a refund or a new WORKING username and password so I can use the service.Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On ********* my streaming service would not load I reached out to the company by email with no response. The next day I called the number on there website which says they are available 24 hours a day, after being on hold for 10 minutes without speaking to a person I hung up. I preceeded to send numerous emails probably 10 asking for help. I called probably 5 times every time without anyone answering! Finally on Thursday I got an email back saying that there main servers crashed and to download the new streaming app so I did. The app downloaded fine but they failed to tell me that my username and password were different! So again I couldn't login so here I am paying for something that I can't login to. Again I called and emailed with no reply I just need my username and password that is all I am asking for!!!
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.