ComplaintsforSouthern Siding & Window Company

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have two issues. I have numerous leaks with my K-guard gutters and in the past Southern has repaired as part of their lifetime warranty. Now their Service Management is changing the policy that I will have to pay for leaks eventhough they are advertising no maintenance required. They also advertise that the finish durability is good for 20 years and my finish is coming off after only 8 years (2016). "Durability: The lifespan of the K-Guard system is practically unlimited. Made of heavy-duty aluminum, the base material will not corrode. The coatings on the gutter and hood will last over 20 years, and the patented hangers give our gutters the strength to withstand virtually any weather conditions."

  Business response

  06/14/2024

  Dear Better Business Bureau,

  We have been in touch with **. ******, and are working together to provide a solution for his gutters.  **. ****** understands that we want to help and will work with him to resolve his concerns.

  Sincerely,

  Southern Siding and Window

  706-736-5555 extension 1002

  Customer response

  07/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:the issue has not been resolved to date.
  
  Sincerely,
  
  Greg ******

  Business response

  08/09/2024

  Dear Better Business Bureau,

  **. ******s repair was completed. He is very happy with the outcome. We are planning on helping him with new gutters on another house in the future.

  Sincerely,

  Southern Siding and Window

  Customer response

  08/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Excellent response once the right folks got involved.  The company stood behind their product and assisted me in getting the warranty claim paperwork submitted and the repair work completed.  This complaint would have never been submitted if the Southern Representative that initially came to my home had treated me in the way that the customer service folks treated me.  Companies need to take note of these types of employees that hurt their business model and their long time customers.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  05/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ********* I got an estimate from two workers from Southern Siding and Windows: Steve ****** and Allen ****** came out gave me an estimate on a walk in shower and collected $2000.00 from me. Four months later two other workers (father and son) came out to remeasure and stated they would come back when the material came in, About 2 to 3 weeks later I got a call from the installation guys and stated they had my material and we agree they would come out the next moring to start. Early that morning I recieved an text that his son was sick and soon as he got better they would come back (COVID was very bad at this time and I understood). No one every call and I did not hear anything else. I called the company and told them I changed my mind and I know the contract stated they would hold 15% but they are telling me no we changed it to 30% and I stated it probably went up but the contract I signed stated 15%. When I do call, it is always the manager name Jimmy will call you back and I never recieve a call back . I made several attempts but I get ignored .

  Business response

  08/19/2022

  Business Response /* (1000, 10, 2022/05/25) */ Dear Better Business Bureau, Southern Industries has spoken to Mrs. ****. An amicable agreement has been made. We are in process of resolving now. I thank Mrs. **** for bringing this to my attention. Thank you for your help. Sincerely, Southern Industries ******************

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There are several complaints. We went with this company to have gutters installed. They did the complete house, nice job. We asked if they do decks and they said yes. We gave them a picture of what we wanted and they said they could do it. No problem, contract signed with the understanding the total price for both jobs was going to be 18,100, but no 18,100 was only for the deck. Okay. They said they had to pull permit, ok. next was they have to go by code and for our deck it would have to have cement under it again, ok. The understanding was for us to be able to walk out house door right onto deck. The cement was poured so high they said they couldn't put a wooden floor. I said I want a wooden deck, they messed around with and they did what they wanted to do. We had no choice now because cement had been poured and setup. The carpenter came out and the manager Peter C****** and tried to figure out what to do. They started the wood way back. The job became such a headache, the one contractor cussed at us and then did a letter of apology to us. Several calls I made because water was and still today coming into our house. Our enclose patio which is more like a lounge area with carpet and memorabilia is getting damaged. The ceiling is mildew, The carpet is damaged from rain water coming in. Finally I called the Licenses and Inspection, they said the company has to put in for them to come out and inspect. I called Southern Siding to tell them this, deck had been completed since June. A week ago an inspector came out to inspect the footing only, which failed. he noticed other things that would have failed, but said he couldn't put it on the notice because this inspection is only for the footing. He told us that in time our wood was going rot out. The whole job is a failure. The inspector said, picots too far apart, rise on steps exceeds 7 3/4, frame covered can't inspect, slab not properly flushed against house, no handrail stairs, Looks like steps are not correct. Help!

  Business response

  07/26/2022

  Business Response /* (1000, 8, 2021/12/03) */ Dear Better Business Bureau, Southern Siding and Window has been in contact and to visit with ***. *********. There are several plans we are working on to have her project finished correctly. Each phase will be worked through with ***. ********* to insure it is to her liking. Southern Siding and Window's intention is to have patio area completed to her satisfaction. Sincerely, Southern Siding and Window 706-736-5555 x1002 Consumer Response /* (3000, 12, 2021/12/08) */ (The consumer indicated he/she DOES NOT ACCEPTED the response from the business.) They are to make a price adjustment to show 8,300. Roof over deck that will now become a patio, railing, step, and cement coating with pebble beach as first choice and new back door. I didn't see the specifics included so therefore I can not say that I agree yet. I can not send without say agree so I will say agree as to my specifics. Business Response /* (4000, 20, 2022/02/11) */ Dear Better Business Bureau, Southern Siding and Window has been in touch with ***. *********. We have developed a way to reconstruct the deck to correct specifications. The work has started at her home, and we are working hard to insure ***. *********'s satisfaction. Thank you for your help. Sincerely, Southern Siding and Window 706-736-5555 x1002 Consumer Response /* (3000, 25, 2022/03/02) */ Southern Siding has decided to tear down project and start from scratch. They are working on leveling the ground as of today. I am in need of an end date, because they are working so extra slow. There has only been like 1 man working on the yard at a time, which is probably why it's going so slow. I don't feel as though I am a priority and I can't even use my hot-tub, so today I am requesting a date for the project to be completed. Also the inspector still has to come out before they can start anything else. One man here and there for like 3 to 4 hours a day and not everyday is not satisfactory. This has been a nightmare. I will update when job is completed. Business Response /* (4000, 30, 2022/04/11) */ Dear Better Business Bureau, The repair work has been completed. I have spoken to ***. Daugherty and she is happy. I am going to visit with them on Thursday to finalize the paperwork. I think we have corrected this concern and have a happy customer. Thank you for your help. Sincerely, Southern Siding and Window Company 706-736-5555 x1002 Consumer Response /* (2000, 32, 2022/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We are reluctantly lodging a formal complaint against Southern Siding & Window Co, 259 Bobby Jones Expressway, Augusta, GA 30907. On March 2016 we hired this company to install gutters on our house which is located *** ****** **** ****** ****** ** XXXXX. We paid them and they installed the gutters. Subsequently, we hired them to perform many services on our house including a new roof, new windows, and new screen doors. Throughout the years they have contacted us multiple times to see if we wanted any more upgrades on our house. Several years ago, neighbors point out to us that these new gutters had paint peeling from them. Unfortunately, my wife was very ill and we did not pursue this issue. Finally on March 16, 2021 we called the company (X-XXX-XXX-XXX) and complained. We were assured that someone would get back to us. Months passed but they did not contact us and thus we called them again July 28, 2021. The lady who I talked to at Southern Siding & Windows then looked us on her computer and expressed surprise that no one had contacted us. She told us that the company would contact us. We waited and finally called again on September 23, 2021. We were told that the manager of the Gutter Section (Mr. ******** would call us. I even left messages directly with him. I called again on October 18, 202`. Finally, today it has reached a point that they obviously do not plan to respond to us and correct the problem.

  Business response

  01/07/2022

  Consumer Response /* (450, 8, 2021/11/29) */ Thank you for the update. Fortunately, right after you notified them, they miraculously called me and fixed the problem!!! What a strange coincidence. I appreciate your help. ******* D *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩