Business ProfileforHerrington's Drain Cleaning & Backflow Masters LLC

Date of incident: ******** Plumber/owner of company (who claimed to be licensed) was called regarding a clogged toilet. ****** stated that his company has a flat rate (non-hourly fee), went to the house to assess the situation. After doing go, ****** stated that he could clear the line and make the plumbing operational for $563.00 fee which inlcuded emergency dispatch even though he claimed that the line was collapsed (he did not scope the line). He said that for this fee, he could get the plumbing back to working order however eventually (in the next 3 months or so), I would need to pay $3500 to replace a collapsed line. ****** sent a few pictures and left the property assuring the residents that they would now be able to use the bathroom's facilities. Soon after ****** left, the tenants reported the exact same issue. I called and texted ****** and he replied hours later stating that he was in church and could not speak. Only after requesting that a return payment through ***** did ****** anser the phone on ******. I told him about the issue of the drain not being fixed. He NEVER offered to come back out to review his work. I asked him why would I pay $563.00 for something to be in the same condition as prior to paying him. I asked for a reduction of his fee as he charged for nothing. ****** was agumentative (I never raised my voice and have a recording of the call). He hung up on me and never called back. Another licensed blumbing company came out the following week (after the tenants had to check out that ****** because of the toilet not working), and said the the line was not collapsed and it was only a clogged toilet and fixed the issue. I made multiple attempts to reach ****** and he seems to have blocked my number. I am seeking a refund for false claims, and failure to do the work promised, minus the $99 emergency weekend call fee. ****** never has contacted me again and only sent me a statement of work after I complained. Recording can be provided upon req