ComplaintsforPiedmont Augusta Hospital
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried multiple times to correct a bill from Piedmont Augusta, and I have provided necessary documentation to their department. I have been assured several times that the bill has been corrected and it has not. They continue to bill me and call to request a credit card to take care of balance. A ******** representative informed me that they should not be billing me since I have ******** coverage and also a supplemental.. I would like to have all my charges reviewed and correctly billed. I also would like to see the policy of calling patients and pressuring them for bill payment changed especially when many have ******** * * *. I was informed by ******** that these pressure call were illegal if ******** is in effect.Business response
05/21/2024
The Corporate Compliance Department of Piedmont Healthcare is in receipt of the Complaint #******** filed by Ms. *******. Thank you for letting us know of this concern.
At Piedmont Healthcare we take these matters seriously. This matter is currently being reviewed and investigated by the appropriate departments. As we continue, we will work with Ms. ******* to address her concerns. While it would be inappropriate for us to provide any details of our review and resulting action, please be assured that we will address appropriately.
If you have any new concerns or questions, please do not hesitate to contact me at **************.Best regards,
***** *********
Compliance Manager
Office: **************
Email: ****************************Initial Complaint
03/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This is reporting medical disclosure and should not be reporting to my credit report at all. it has caused me denial in credit from medical facilities and has prolonged my medical care which is substantially needed.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.