ComplaintsforChancey's Towing & Recovery, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On ******* ********* my vehicle was unlawfully towed. I parked in an unmarked dirt lot (**** *********** **** ******** **) around 9am. There was no signage present in the lot, along with many other vehicles parked around me already present. Upon returning to the lot at around 4:30pm, my truck was gone and there was a towing company sign at the entrance to the lot. This is against the law. Signs must be present and in clear view of both entrances and exits of the lot. I disputed this with the company and they even called the owner of the lot and let me speak with him. The owner informed me that there indeed was a sign at the lot, but it had been moved out of view and laid over on its side. The owner admitted to placing the sign back up into view around 12pm that day, and then called the tow company. This is an illegal practice as the sign was not present, or in sight, at the time of my parking there. The towing company, even after hearing the owner's admission to moving the sign AFTER I had parked, refused to release my vehicle without payment. The woman at Chancey's who I spoke with was incredibly rude and unprofessional. After accusing me of vandalizing the sign at the lot she cursed at me and told me to leave. This towing company is engaging in predatory towing practices and this instance is clearly illegal. Even after the lot owner acknowledged the illegal move of placing the sign later in the day, they refused to reimburse me. I have multiple eye witnesses who can attest that there were no signs present at the lot that morning when I parked there. The photo attached shows the sign is simply in a blue bucket which is not permanently fixed and clearly was moved there that very same day.Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April **** i did a roadside claim through My insurance for chancey to take my car to ********* ****** on *********** rd they took my car to the shop dropped it off with my key in it never let the front know my car was dropped off so my car sat there running all day when I called ********* the next day they were not aware my car was even there because chancey never informed them my car had to be jumped off due to this and I ended up finding out it burned out my power control moduleInitial Complaint
11/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My car was illegally towed on private property and they refused to release it. It broke no rules or laws. I was given no warning or sufficient notice.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.