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Business Profile

Plumber

The Original Plumber, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to be an employee at this business and I have not received my W-2 for 2022 and it is now 2/22/23. I have been contacting them weekly since January 31st, but have received no information other than we are working on it. I have been told in writing that this is due to negligence on the part of the owner and the payroll manager. They were called by the payroll company certipay continuously, but just did not answer the phone calls. Photo attached is dated 2/16/23

    Business Response

    Date: 04/12/2023

    To whom it may concern,

    Original Plumber changed ownership in April 2022. The business that supposed to issue W2s (CertiPay) for the initial entity failed to issue W2s to employees for ****Apr 2022 in a timely manner. The second provider (ADP) issued W2s on time. We first engaged ******** on the issue on Feb 10th when the issue was brought up to us by the former employees, however, ******** did not resolve the issue until March 6th. Despite the unfortunate delay, the employees did receive W2s more than a month prior to taxes being due.

    More details can be provided upon request.

    Respectfully, 

    The Original Plumber Management Team

The Original Plumber, Inc. is NOT a BBB Accredited Business.

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