Complaints

This profile includes complaints for Cycle Works Sanitation & Recycling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cycle Works Sanitation & Recycling, LLC

  4415 Canton Hwy Ste 200 Cumming, GA 30040-4342

  
• 

  Cycle Works Sanitation & Recycling, LLC

  PO Box 689 Ball Ground, GA 30107-0689

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Trash can was removed today without any type of communication. I paid $41 on September after being told I had a 50% credit. Today Im being told it was 50 cents. I gave birth to my twins and had been in the hospital. Im being told my trash can will not be delivered until I pay $41 which is unbelievable. Ive been with you all for 4 years. I would have appreciated being informed you all were going to take my trash can. This doesnt make any sense Ive been putting my trash out every Monday morning and its been emptied. I had no idea. Why would you just close my account with no notification? I tried to call to get this resolved and your representative and manager were rude and not helpful. The manager tells me Ive been on stop service since September? How is that possible and Ive been receiving service ever since. She tells me Ive been given a courtesy? This is outrageous

  

  Business Response

  Date: 12/10/2024

  Hello, Janay we apologize for any confusion caused. We are pleased to help you bring your account up-to-date. Please confirm if you would like us to contact you to reactivate your account and arrange for payment to restore service. 

   

  please feel free to email me at ****************************************************************

   

  thank you 

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22661543
  
  I am rejecting this response because: I have already called previously to get this resolved and was told I can not have my service restored without a payment. I do not get paid until Friday. 
  
  Sincerely,
  
  ***** F

  

  Business Response

  Date: 12/11/2024

  We acknowledge your frustration and apologize for any inconvenience. To assist you, I can waive all fees when you are able to make your payment on Friday. Please advise if this solution is acceptable, and we will notate your account.
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for three months of service on 2/16. I paid for march, April and May. I cancelled my service mid-April and was told they dont give refunds during an active quarter. Maybe Im crazy but they will always be in an active quarter. I just want a partial refund.

  

  Business Response

  Date: 04/29/2024

  Good afternoon *********, upon reviewing your account, we noticed you canceled in the middle of April, which falls within an active quarter. If you were to cancel with us during that time for the following billing cycle, we would be happy to offer you a refund. Please email me directly at ************************************ to discuss this further and explore the possibility of a one-time courtesy for **** Unfortunately, we don't have cancellation fees or removing your can fee.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to start pick up on April 4,2024 and never came. Had to wait next morning to call for the 4th time after I called on the 4th 3 times to make sure they were picking up. Never showed up. Check ****** reviews. Was told rest assured it wouldnt happen again. Did the same c*** today April 11,2024 and never picked up the trash. They need to pick up the trash and can and not charge me $75 to get the can and refund my $60 for non service. WORST trash company I ever dealt with.

  

  Business Response

  Date: 04/29/2024

  We apologize for the inconvenience and lack of service. We understand that you have already canceled your account and a full refund has been processed. If you require any further assistance, please contact us at ************************************

• Initial Complaint

  Date:02/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/27/24 I have mobility issues. I have called numerous times about my trash can being left on the street and being left in my grass. In the past, my can was put back next to my driveway where I was instructed to put it. In the past months the can is not being returned to the same spot. The representative has left tickets on my account for the driver to follow, even escalated a ticket to have driver take a photo of where can is being left. And the driver will still not comply. If I were to fall and injure myself, then what? Im not asking for anyone to go above and beyond for me. I just want this driver to do his job, this trash service is not free and he is not doing me a favor. The fee has increased every year and my service has declined. The drivers door is parallel to where my trash can sits so when he returns from putting trash in dumpster he could simply put my can back where it belongs and get back in the truck. But he refuses to do it. What kind of company lets an employees dictate the rules they will and will not follow. The supervisor I spoke to assured me that the notes were added to my account and previous tickets sent to drivers manager. I can not believe this behavior is not being addressed.! Im not sure what else I can do, maybe I need to contact a news station.

  

  Business Response

  Date: 02/28/2024

  
  Hello, VaIecia spoke with your driver and their manager to ensure we're addressing the issue. A credit has been placed on your account and we're working to resolve this for you. Please email me directly at ************************************ if you have any further issues.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im paying this company $189 every three months to come pick up my trash their times that they just completely skip over and do not pick up the trash. I currently have them on video just taking one trashcan and refusing to take the other this is becoming a reoccurring problem, so we will be leaving this company to go to a better company that will at least take pride and doing their jobs.

  

  Business Response

  Date: 01/29/2024

  Good morning ***** we apologize for the delay in response. We have taken the time to look into this for you and address the issue with operations. Aside from correcting the service moving forward we have applied a free month onto the account for the inconvenience of the Miss pick in January. Thank you for your time and buinsess 

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started with Cycle Works Sanitation a few months ago when I moved and there have been several times they have not picked up the garbage. Sometimes I call, sometimes I don't even bother. They were supposed to pick up my garbage Tuesday August 15th, and they did not AGAIN. I was out of town so I didn't find out until yesterday. This is insane because I literally called the week before to complain about how frequently my trash is not picked up on Tuesdays. The lady even said she would put out an office alert about how frequently this has been happening and that it would be resolved. Yet once again my trash is picked up and I will have to have a backlog of trash waiting for another week yet again. This is ridiculous! How do you only pick up the trash half the time??My desired settlement is for my trash to be picked up every Tuesday as the company says they will. It is false advertising at this point because they advertise to deliver a service and continuously do not provide service.

  

  Business Response

  Date: 09/07/2023

  We apologize that its taken some time to get back to you. We believe that this message was missed.  We have made the proper notes on your account and highlighted the stop for the driver moving forward. If at anytime there is any issues please email us directly  at ************************************ and we can have a manager contact you back same day.

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called up because they missed my residence this week and when I was trying to talk to the person. The lady was trying to make up excuses ***** didn't pick up my trash ask me a lot of ridiculous questions and when I tried to explain. To what everything's the way it's always been? She's was rude and disrespectful to me.

  

  Business Response

  Date: 05/05/2023

  Dear customer, we sincerely apologize for the confusion. It is our responsibility to make sure they were asking all the correct questions to ensure that there is no issue in service or confusion. We apologize that we made you feel this way. Its never our intention if you would like we can have management contact you personally regarding this issue if you would like to please let ** know otherwise, we have no dictated your account for the feedback and ensure that the customer service rep was spoken to. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a longtime customer of Cycleworks Sanitation who contacted the company regarding them raising rates. They told me the only option I had lower my bill was to write a fake ****** review promoting the company and posting it. I was then supposed to wait a few days and then screenshot a picture of it and send it to them and if they decided it was a good enough review, they would give me a onetime $20 credit. I told them I thought that was unethical and that I would like to cancel service at the end of my paid term. The representative put me on hold for five minutes and returned to tell me that my account was cancelled, and they would be picking up my trash can on 4/9/2023. I told them I had paid for service until the end of April and that if they were going to cancel me immediately then I needed a refund. They told me their bill indicates no refunds and I told them that this was fine, but I have paid for a service for the rest of the month, and I expect service continue. I asked to speak with a manager and the representative refused to do this. I told her that what she was trying to do was illegal and she said that it was not. I told her I was going to report the company to the BBB and she indicated that this did not concern the company. The company came by and picked up my trash can on the 2nd week of April. I feel this company needs to be held accountable for soliciting fake reviews for discounts and also feel I should receive a refund for the two weeks of service I paid for but did not receive. Any assistance would be appreciated. Thank You

  

  Business Response

  Date: 05/16/2023

  Dear customer wishes in apologize for the inconvenience and the confusion I do not ask you to write fake reviews. We simply state that if you have anything nice to say about our company that you can do a review to submit a discount on your account. This is something we're offering, especially with pricing going as high as it is we understand that the market is completely changed but in order for ** to stay afloat, we have to increase sanitation rates to be visible once a math is done with a quarterly bill and divided between a weekly pick up weekly pick *** are about $10 a week. If you have any additional questions or concerns, please feel free to email me directly  or reach me at ************ extension five thank you. 

  
  

  Get Outlook for iOS

  Sincerely, 

  
  

  *************************

  Cycle Works Sanitation

  ************ 

  ---

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cycle Works Sanitation Company was paid 3/months in advance for service to pick-up trach for address; *********************************************************************, paid on January 13, 2023, $90.72, receipt #******. Monday 02/20/2023, Trash was missed and a holiday...the agreement on holiday is next-day service. Om Tuesday, 21, 2023, failed to pick-up trash and consecutive days thereafter. Monday 02/27, 2023, trash was at curbside before scheduled time and drivers passed by pick-up as next-door neighbor caution to them to do so...***********************, watched the driver passed by, ran outside and yelled at the driver to pick-up trash and the driver yelled bac "We'll be back and gave me the middle finger." Contacted the service department refused to return entire service money of $90.72 -account. Explained to her reporting to ********** of ******* due to Collective Harassment by ********* and Law Enforcement. However, I have a service agreement with Cycle works and paid in advance for professional services.

  

  Business Response

  Date: 02/28/2023

  Dear customer, I am so sorry for the inconvenience. We will have customer service reach out to you and provide a full refund for the services not rendered thank you for your time. 

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19503820
  
  I am rejecting this response because: Please close complaint. The Business is unprofessional and enept. Decided to discontiue of services!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/01/2023

  that is not our intention we contacted you to see if you wanted to cancel the account and then we would refund you or if you wanted to continue service, we would give you a free quarter. sorry if there was confusion but that's what the supervisor approved not to cancel your account. 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues in the past 6 months of not getting my trash picked up. Two weeks ago I had to go two weeks because of excuses EVERYDAY when I called. I have had their service for over 2 years and the last 6 months HAVE BEEN THE ABSOLUTE WORST SERVICE! I pay over $80.00 quarterly and this is how I am thanked!!!! Yesterday AGAIN THEY DID NOT PICKUP!! I want a refund for each of my original missed pickup. You contracted with me to pickup my trash EVERY MONDAY if I pay my bill. I AM DOING WHAT I AM SUPPOSE TO DO, BUT YOU ARE NOT...Your bill goes up every single billing cycle and the service continues to decline......

  

  Business Response

  Date: 02/08/2023

  Hello, we are having management reach out to you today. we apologize for the inconvenience and appreciate your patience in the matter.