ComplaintsforTitleMax

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took out a loan for $2600 in April of 2022. I pay about $455 a month, so you should have paid the total already. I paid a lump sum of $1100 for them previously repossessing my **** ******* ***** ****. I also was contacted about a class action lawsuit regarding data breach and not notifying customers about high interest rates. I had an attorney contact them about the issues and stated we are continuing to join in the class action lawsuit. They repossessed my car again without any notice. I feel as though I paid all the money due to them. They currently say I owe $3600.

  Customer response

  08/02/2023

  Since our last correspondence Titlemax has since then agreed to settle the account for $800 and has since returned my vehicle and title. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in on feb27 asked them how much to catch up my payments keep in mind they always charge me next month wen it's that late in month I thought I had caught up my payments then the smart *** lady very disrespectful hung up on me when I called them , then they send tow truck to get my car tonight the tow truck driver assaulted my son and would not give us his name so we can press charges , I have several witnesses to this assault the office here is very disrespectful and unprofessional professional

  Customer response

  06/23/2023

  I only borrowed 600 from this company,they have never gave me a balance and I went in on feb27 asked how much to catch it all up they told me I paid it, then gonna tell me I'm 3 months behind come April how was this ? Also they always charge us the next month payment if it's end of month wen we pay ,so why didn't they this time ? They hung up on me , they are rude , the tow man assaulted my son and was cussing in front of kids , I can send you the papers I got yesterday the charges to get my car back are crazy , tow bill alone is 400? I've always seen it to be only 150, I've paid so much and hey are saying I still owe over 1,000, I mean one the letters is blank what is that telling me? Idk 

  

  Business response

  07/11/2023

  Thank you for forwarding *** ******** ********* complaint to TMX Finance of *********, Inc. d/b/a TitleMax.
  Within her complaint, *** ******* alleges when her car was recovered, “the tow truck driver assaulted [her] son.” 
  *** ******** ******* entered into a 30-day transaction with TitleMax as evidenced by a Title Pledge Agreement dated September 9, 2022 (the “Agreement”) in the original principal amount of $600.00 (the “Pledge”) and pledged her **** **** ******* (the “Vehicle”) as collateral.   Pursuant to the terms of the Pledge Agreement, she was to pay a single payment of $707.94 on October 9, 2022, to satisfy and discharge all obligations under the Pledge.  To the extent *** ******* chose not to repay the entire balance, she could, at a minimum, pay the applicable fees and renew the Pledge for an additional thirty (30) days.  You elected to renew the Pawn on multiple occasions with the most recent occurring May 8, 2023.   As of the date of this letter, you have not made the required payment on the Pledge and the car was recovered June 15, 2023.
  Please note that TitleMax is actively investigating the issue with its third-party recovery.  To that end, TitleMax requests that *** ******* send copies of the police reports and any other proof/documentation she has that supports her allegations to: TitleMax, Attn: Legal, ** **** ******* ***** **** ********* ** *****.
  Based on the above, the investigation reveals no wrongdoing on the part of TitleMax.
  
  Thank you.  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 4/14/23 I tried to get a loan from titlemax, leaving my title thinking the loan would deposit on my account it never deposited instead i received a denial letter, thinking they would have been sent my title to me I told them i never received the loan my ********** bank account has fraudulent transactions I am a victim of identity theft but Titlemax is sending me letters stating i have a payment that is due but i never received the loan, and i am confused on what to do being they don't have a way to trace the payment and my bank account is now closed because of fraud but i don't think i should have to pay back a loan that i never received but they have my title and i am confused on what i should do in this situation because the loan was never deposited into my account but title max has my title and still confused about the fraud on my account did it come from the data breach i need some answers because what i have is a denial letter no title and fraud all over my account and a accoutn that never received a loan...ether they need to give me a loan or return my title ...now all of a suddent they say they gave me a loan well i need for them to produce a arn number or something to that degreee

  

  Business response

  06/20/2023

  Thank you for forwarding *** ****** ****** complaint to the Better Business Bureau to TitleMax of ***** ********, Inc. d/b/a TitleMax (“TitleMax”)
  *** ****** complaint alleges, among other things, he was denied for a loan and is “a victim of identity theft.”  He further claims he never received funds from the loan.  His desired outcome is to either “give [him] a loan or return [his] title.”
  *** ****** ******* **** originally entered into a thirty - six (36) month transaction with TitleMax, as evidenced by a Supervised Loan Agreement dated April 14, 2023 (the “Agreement”) in the amount of $1,515.00 (the “Loan”) and pledged his **** ***** ** *** as collateral. Pursuant to the terms of the Agreement, *** **** was required to make thirty - five (35) monthly payments of $244.95 beginning on May 15, 2023, and one (1) final payment of $241.72 on April 15, 2026, to satisfy and discharge his obligations under the Agreement.  At *** ****** request, the funds were disbursed to his ******** ****** **** account ending in **** the same day. Real-time Company call records indicate *** **** contacted TitleMax on May 15, 2023, indicating fraud occurred at his bank and he was unsure he would be able to make his payment.  On May 16, 2023, he alleged never received funds; after which, TitleMax personnel confirmed disbursement and provided him with the disbursement number.  Due to lack of payment, the account defaulted.  A Notice of Default and Right to Cure was sent May 26, 2023, advising the amount due by June 15, 2023, in order to bring the Account current.
  Prior to signing the Agreement, TitleMax personnel not only advised *** **** of the terms and conditions of the Agreement, but he was also given the opportunity to examine the Agreement and its contents and provided with electronic access to copies of the same.  After the Loan documents are signed, confirmation of fund disbursement and receipt are verified before the customer leaves the business.  Neither immediately following the origination of Loan nor during the May 15, 2023, phone call did *** **** report funds were not received.
  
  Based on the above, the investigation reveals no wrongdoing on the part of TitleMax.  *** **** is still bound to the terms of the Agreement signed April 14, 2023.   TitleMax prides itself on customer service and would be pleased to answer any additional questions *** **** may have regarding the Loan. He is encouraged to contact the store where he originated Loan and store personnel will be pleased to assist him or put you in contact with the District Director of Operations at his request.
  
  Sincerely,
  
  TitleMax
  

  Customer response

  06/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   ON 4/14/2023 I ATTEMPTED TO GET A LOAN AND LEFT MY TITLE, UNFORTUNATELY, I WAS DENIED THE LOAN EVEN RECEIVED A DENIAL LETTER BY EMAIL, I LEFT MY TITLE THINKING I WOULD PICK IT UP WITHIN THE NEXT COUPLE OF DAYS, OR THINKING THEY WOULD MAIL THE TITLE TO ME, BUT THEY DIDN'T AND TITLE MAX STATED FUNDS WERE DISBURSED TO A ******** ****** **** ENDING IN ****, WELL OBVIOUSLY THEY ARE STILL ON THAT CARD BECAUSE I DO NOT OWN A ******** ****** **** AND MY CAR HAS NO REASON TO BE IN DEFAULT AND RIGHT TO CURE SITUATION BECAUSE I NEVER RECEIVED THE LOAN AND MY TITLE SHOULD HAVE BEEN BACK IN MY POSSESSION SHORTLY AFTER I RECEIVED THE DENIAL LETTER. EVEN THOUGH TITLEMAX CAUSED ME TO BECOME A VICTIM OF IDENTITY THEFT, DUE TO THEIR DATA BREACH IT HAS CAUSED ME TO CHANGE EVERY CARD TO EVERY WAY MY BRAIN THINK, WHICH CAUSED ME TO HAVE TO ADD NOTIFICATIONS TO *******, *** HAS LABELED MY ISSUE BEING AS IDENTITY THEFT VICTIM A DATA BREACH SITUATION, AND IT'S NOT FUN HAVING TO FREEZE  MY CREDIT TO HAVING ALL TYPES OF FRAUD ON MY BANK ACCOUNT EVEN TITLE MAX IS GIVING ME FALSE INFORMATION PERTAING TO CARD I NEVER OWNED BUT YOU SENT THE LOAN THERE AND PUT IT IN MY NAME  BECAUSE I NEVER OWN ASSUMING AT WHICH CAUSED ME TO LOSE A BANK ACCOUNT I HOPE THEY WHICH CAUSED ALOT OF FRAUD AND  I KNOW THIS ISSUE WILL GET RESOLVED ONCE THEY BECAUSE THAT I RECEIVED THE LOAN ON A ******** ****** **** THEN IT MUST BE STILL ON THE CARD CAUSE I DO NOT OWN A ******** ****** **** THAT ENDS IN  BUT NO LOAN APPEARED ON MY BANK ACCOUNT AT THAT TIME ********** NATIONAL BANK WHICH ALSO HAD ALOT OF FRAUD ON MY ACCOUNT TO THE POINT IT GOT CLOSED OUT BECASUE OF FRAUD FROM TITLE MAX DATA BREACH THE LOSS OF A BANK CARD.  MY TITLE NEEDS TO BE RETURNED BACK INTO MY POSSESSION AS SOON AS THEY REALIZE I NEVER RECEIVED THE ********* ****** ****  ENDING IN **** MENTIONED...AND THEY NEED TO PUT A TRACE ON THE LOAN CAUSE IT IS OBVIOUSLY STILL ON THE CARD **** CAUSE YOU NEVER SENT ME A CARD ONLY THING I WAS SENT WAS A DENIAL LETTER...PLEASE CORRECT THIS SITUATION AND FREE TO CONTACT TO ME BECAUSE NO LOAN WAS EVER GIVEN TO ME, AND MY CAR SHOULD NOT BE IN A NOTICE OF DEFAULT OR RIGHT TO CURE BECAUSE I NEVER RECEIVED THE LOAN, AND PLEASE CORRECT THIS ISSUE, BEFORE ANYONE GETS IN A REGRETFUL SITUATION, PLEASE RESEARCH THIS ISSUE AND YOU WILL SEE THAT I NEVER RECEIVE ANY TYPE OF LOAN TITLE MAX DENIED ME AND IF YOU SHOULD HAVE ANY QUESTIONS, CONTACT...ATTACHMENTS INCLUDE FRAUD FROM DATA BREACH *** LETTER I MAILED TO YOU WEEKS AGO...PLEASE CORRECT THIS SITUATION

   

  ****** **** 

  ************

  Regards,

  ****** ****

  Customer response

  07/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ****** ****

  You are right I applied and signed a application just in case the loan went through but from your denial response unfortunately you denied me, had me thinking i would receive the loan but i never did receive a loan what i received was a alot of fraud and victim of identtly theft due to your data breach....so if my car receives handprint I promise we will own some shares of title max.  Funny how you mention everything but the loan itself, withou the loan those docuements are not valid, and from what you stated in the your previous reply was you deposited the loan on a card that I had not received nor activated and from me calling them they have went out of business, now a signed agreement with no loan is not a good way to do business nor would it be a shame if the media and the consumers get involved and see that Title Max made this mistake with with other consumers also, but for you to bring shift the weight on the document I signed and never even mention the loan itself, shows that TitleMax obviously does this to people all the time, by having them sign documents but never including a loan that is unbelievable and for you to not correct this issue, instead you focus on me signing for a loan that i never recieved shows the negligence in Title Max and within their employees, also shows that TitleMax is into making people pay for something they never received and that is fraud itself because that goes under false advertising, and fraud i assume enough to get TitleMax shut down in ***** ********, now I am asking where is the money for me to pay something back, I would have had to receive it see i can sign loans online but if i never received the pay then those documents are not valid..I will wait on your reply also I never receive any documents in the mail from titlemax pertaining to a timeframe or any kind of documents that shows I received a loan I applied for a loan but I never received it, so basically that was just a loan application, especially with you saying it was sent to a ******** ****** **** that i recently received from a merchant that has gone out of business and for your to be connected to ******** ******, you should have know not to send a loan to a card that I never activated..this something your company is connected to because i never signed up for ******** ****** **** nor have i ever had one activated....so please correct this before i have to seek some one to represent me but first I think i need to contact the *** about this issue...if we cant get this resolved...

  Customer response

  07/11/2023

  title max sent me this final document to the cfpb and this is my reply also i will have data breadth and more but the focus is these 2 docuemtns
  ****** ****
  

  
  

  

  Business response

  07/18/2023

  Based on our subsequent review, our previous response remains unchanged. 

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June 4, 2021 , I received a title loan on my **** ********* ********* from Title Max store in *********** ***** in the amount of 10,000.00 dollars. My Mother was dying of cancer and I was trying to get all of my children, grandchildren and family members home for her 94 th birthday on the 5 June 2021. They salesperson made the loan agreement sounds so good to be true after telling me I can pay the principal down monthly. I was under anxiety, stress and fear of not getting home to my family. So I signed and the money was deposited on my ****** ****. This was all a big lie and deception with all the interest rates, late charges of 10 percent of total loan amount if payment is late after 10 days and to many other hidden issues. I have been scrambling and borrowing money to make payments from 1000.00 to 1750.00 per month for the last 23 months. I have paid for this loan almost three times by my calculations. I'm getting tired of all the threats about repossession of my vehicle and threatening phone tactics. I'm a retired Navy Veteran after serving my country for24 years and five days. I feel myself losing control, can't eat ,depression, PTSD and my VA disabilities are starting to get out of control. I can't see no way out off this situation unless they forgive this unfair loan agreement. I need help now, now ,now please help me. My Mother died 8 December 2021 of cancer and my life will never be the same. Thanks for all the help and I will never do a title loan again. I would like a refund of some of money I have paid. ****** ****** ******* ***** *** ** **** ******* *** ********* ******** *******

  

  Business response

  06/02/2023

  Hi ********,
  
  Please see that response attached for ****** *******.
  
  
  
  Thank you,
  
  ***** *******
  

  
  

  Customer response

  06/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the company's representative didn't say this was a 30 day loan but you can pay it off over time. The money you're paying monthly goes to the balance per conversation with her. I was under alot of stress and medication PTSD, pain pills sleeping pills ,and anxiety medication plus I have diagnosed hearing loss from my military service. What average person in there right mind could pay back 11,000.00 dollars in one month. Title Max knows I am telling the truth but won't admit the facts. I kept paying on the loan because of all the threats about repossession of my truck, credit bureau negative reporting and making this Disable American Veteran look bad in my community. Every day I am looking out my window making sure the repo man isn't outside trying to get my vehicle. I thought American companies were fair and reasonable not preying on the vulnerable consumers in their time of need. I fought 24 years and five days active duty service for these rights and will never give up. I'm willing to work with this Title Max for a reasonable and fair ending of this situation. Thank you for your time and consideration.

   

  Regards,

  ****** *******

  Customer response

  06/27/2023

    The Title Max store in ************ ***** called me today requesting payment on my loan from June 2021. The store associate and the area 
  manager was on the phone using their strong-arm tactics Ie: demanding payments, threats of repossession of my truck again and not caring that my mental stability will not let me endure stress, anxiety or Post Traumatic Stress Disorder symptoms. They are unwilling to negotiate a settlement on this 10,000.00 loans which I have been paying on for 23 months from 1200.00 to 1700..00 per month. I can't take this anymore and I feel like I'm becoming unglued. I need help please somebody help get these people off of me. I'm a permanent and totally disabled US Navy Veteran retired from active duty service and Title Max doesn't even care.
  

  
  

  

  Business response

  07/10/2023

  Thank you for forwarding ****** *******’s complaint to TitleMax of *****, Inc. d/b/a TitleMax (“TitleMax”)
  *** *******’s complaint alleges deception with all the interest rates, late charges of 10 percent of total loan amount if payment is late after 10 days and many other hidden issues.
  *** *******. entered a thirty (30) day transaction with TitleMax on June 4, 2021. TitleMax, acting as a Credit Services Organization (“CSO”), arranged for him to receive funds in the amount of $6,028.00 from *** ******* ******** *** (“***”), an unaffiliated lender, and they pledged his **** ********* ********* 1500, (the “Vehicle”) as collateral. *** ******* executed a Credit Services Contract and Security Agreement (the “CSO Contract”) and a Loan Agreement, Promissory Note, and Security Agreement (the “Agreement”), along with a Credit Services Disclosure Statement, and Consent to Electronic Disclosures (the “Disclosure”) collectively the “Loan Documents.” By signing the Loan Documents, he agreed to pay TitleMax a fee (the “CSO Fee”) for providing these credit services and interest to NCP. Additionally, by signing the Consent to Electronic Disclosures, *** ******* acknowledged and agreed to conducting transactions electronically with the Company and, any third-party lender, to sign documents and contracts electronically, and to receive by electronic delivery documents, contracts, notices, communications, and legally required disclosures.
  Pursuant to the terms of the Agreement, *** ******* was to make one (1) payment of $6,868.58 by July 5, 2021. Our records indicate instead of paying the balance by the stated maturity date, you elected to refinance the loan eighteen (18) times from July 1, 2021, to April 07, 2023.
  The first page of the Pledge Agreement has a Federal Truth-in-Lending Disclosure (the “Disclosure”) that details, among other things, the Annual Percentage Rate (“APR”) (the cost of the credit as a yearly rate, including applicable fees), the Finance Charge (the dollar amount the credit will cost), the Amount Financed (the amount of credit provided to the customer or on their behalf), and the Total of Payments (the amount paid after all payments have been made as scheduled). Furthermore, the payment schedule is detailed below the Disclosure, which sets the amount of the payment and the due date of the payment. Before signing, store personnel explained the terms and conditions of the loan agreement bearing his signature, including but not limited to the payment schedule as well as all fees for the loan term and each payment amount.  By signing the loan agreement, the  *** ******* acknowledged that he understood and accepted the terms and conditions.
  TitleMax strives to work with its customers to resolve issues any concerns regarding their account. Based on research, TitleMax finds no wrongdoing on his part and encourages *** ******* to contact the store where is loan is affiliated to discuss possible repayment options.
  Thank you.  

  Customer response

  07/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Same generic response like the time before to my first compliant. The company said i was to pay back  the loan agreement amount the next day wrong another lie. Title Max did help me in my time of need but I never agreed to all these hidden fees, interest rate hikes and other things they said were in the contract. Currently, I don't have any written contract that signed on those 18 dates from the Title Max company. Only person that verify conversation  on June 5, 2021 is me because the company representative doesn't work there anymore. I know what I was told and no person in their right mind will sign a contract to pay back the loan amount the next day or the next month plus all these fees. I'm been on sleep, anxiety, PTSD, nightmares, thyroid issues, depression and many other medication for many years from the Veteran Administration. In conclusion, I know your company Title Max LLC isn't going to admit any wrongdoing that's fine with me.  If you look on internet, television and other outlets your company has been convicted of wrongdoing by the Federal Government and fined. All I'm looking for is a Happy ending to situation by giving my TRUCK TITLE BACK and you can keep the 22,800 dollars I have paid in interest on a 10,000 dollar loan and we'll depart on good terms. My local Congressman ******** ***** office told me to try and work out a solution without taking to a different level.  Thank you for your help

   

  Regards,

  ****** ******* ***** *** ** **** ******* *** ******** ******** ******* 

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid the satisfactory amount in full for my title loan of 1964 and I have a receipt I have the account number as well when I went to go to the *** and get a fresh title without a lien on it they told me that I still have a balance even though I paid everything in full in cash and it's been over a year and they are still fighting with me on releasing my title I need help

  Customer response

  05/15/2023

  Release form

  

  Business response

  05/29/2023

  Thank you for forwarding Mr. ***** ****** complaint to TitleMax of *******, Inc. d/b/a TitleMax (“TitleMax”)
  In his complaint, Mr. **** alleged that after he had paid the balance in full on the account, however, TitleMax has not released the lien on his vehicle.
  
  Mr. **** entered a thirty (30) day **** Transaction and Security Agreement (the "Agreement") with TitleMax on April 13, 2022, in the amount of $7,218.00 (the "****") and pledged his **** ****** ****** (the "Vehicle") as collateral. According to the terms of the Agreement, the **** balance of $8,155.61 was due on or before May 13, 2022. If she did not wish to pay her full balance, at a minimum, Mr. **** could pay the ******** charges required in the Agreement to extend the **** for an additional thirty (30) days.
  
  On April 29, 2022, Mr. **** ******* refinanced the original **** by entering into a new **** Agreement (the "Refinance Agreement"), the proceeds of which paid off the **** under the Refinance Agreement's terms and created a new **** transaction ("New ****"). According to the terms of the Agreement, the **** balance of $8,155.18 was due on or before May 29, 2022. As previously stated, Ms. ******* entered into a 30-day ****, wherein the full **** amount (including ******** charges) was due on or before the stated maturity dates in the Agreement and Refinance Agreement. Ms. ******* elected to pay solely the outstanding ******** charges to refinance the ****.
  
  Contrary to Mr. ****'s allegations, although Mr. **** has initiated payments towards his account, these payments have been returned, as evidenced by the ********** ****** **********. Based on documented notes in TitleMax's point-of-sale system and conversations with Mr. ****, he currently has an outstanding balance that he owes for TitleMax to release its lien on the Title.
  
  Further, according to the terms of the Agreement,
  "Upon the payment in full of all amounts owing hereunder, we will release the security interest in the Vehicle and return the Title to you unless the Vehicle and/or the Title have been taken into custody by a court or by a law enforcement office or agency."
  
  Based on its investigation, TitleMax finds no wrongdoing on its part. TitleMax strives for excellent customer service and to work diligently with Mr. ****. We encourage Mr. **** to continue working with the store where her **** was made to discuss possible repayment options and the appropriate tender that will be accepted. Given the above investigation, and because no balance is owed, TitleMax has addressed this matter thoroughly. 
  
  Thank you.
  
  Sincerely,
  
  TitleMax
  

  Customer response

  05/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** ****

• Initial Complaint

  05/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  1st and foremost this company just over a week ago offered its loan services to me thru their front, COMPANY NAME TITLE MAX I kindly and politely asked for a loan, she ran and took all my personal and critical info , ALL MY CRITICAL info social security number, home location, Driver license etc..I happily provided after I qualified and am being offered a loan for minimum 500 to 1100 dlls After all this, she ONLY , offered me 350 , after giving each other trust in business and giving my critical info , amd her lost of trust and word ..and inly loaning 350.. ( personal , loan was needed for a funeral arrangements But the MAIN complain is I am asking for my title of vehicle to be UNLIENED , RETURNED TO ME WITH MY NAME and solution to liquidate the loan to ZERO last Friday I have attempted to just register my car for the year.. something I have done from age 15 and 1/2 ..required to drive and operate a vehicle But when I went into the Dmv, the DMV Mr **** and ******* have pit a STOP on being g able to exercise my right..this happened in the a.m. at dmv office.. I cannot register my car due to something TITLEMAX did .. dmv would not allow Mr to register my vehicle .. They r threat to me , our people , and legal attorneys on any side.. I cannot drive home , nor to any Dr. Appointments because I am not suppose to drive an unregistered vehicle It's like punching someone innocent , and blaming the victim and the victim getting punished I am clearly, truly a victim ..it is illegal to intentionally or ignorantly preventing a true legal vehicle registration no reason,, purpose. There is NO law preventing this, after speaking with title max tmanager 10 minutes ago, she early told me she does title loans all the time, and people register their vehicles all the time. in fact, proof I was and am a victim unable and affected greatly today I ask solution, allow Mr to register my car , return my title without a lien amd zero my loan woth no credit punishment

  Customer response

  05/03/2023

  want to give thanks
  
  Today Mr **** at the dmv vehicle restoration office , despite the hold place to legally register my vehicle yesterday,  he was great and helped and escalated and resolved the peoblem..
  
  And after paymentvissued my registration for my vehicle..
  
  I just dontvwant any issues with Title Max doing these types of things , games just wasting days,  time, and just be a pleasant great business..  notvunder oath , but trust ..    it was a terrible terrible terrible week n feeling having to go thru this..
  
  He is a heroe ..  i cooperated , and he took care of the crirical situation
  
  Thanks so much 
  

  
  

  Customer response

  05/03/2023

  I just got the loan , with my arrangement and pay off amount.. 

   

  The signatures and agreement was on a screen..

   

  IT IS ALL ON THERE SCREEN AMD COMPUTER 

   

  I DONT THINK THEY ARE RESISTANT TO PROVODING YOU WITH A COPY ..

  Customer response

  05/22/2023

  I have received no communication

   

  So in efforts to ensure NO RETALIATION, I am proving you BBB my ONLY and new phone number to resolve this via mediation

   

  ***  *** ****

   

  My resolution letter of demand is NO CREDIT negative reporting

  Return MY vehicle Pink Slip Title 

  And REMOVE THE $350 loan

  Not harass my referrals 

   

  Awaiting mediation resolution

   

  Thanks 

  

  Business response

  05/22/2023

  Thank you for forwarding **** ******** ***’s complaint to TitleMax of *****, Inc. d/b/a TitleMax (“TitleMax”)
  Mr. ********* ***** complaint alleges his inability to register his vehicle is due to TitleMax’s lien.  His desired outcome is a to have his title returned and loan forgiven.
  Mr. **** ******** *** entered a thirty (30) day transaction with TitleMax on April 20, 2023. TitleMax, acting as a Credit Services Organization (“CSO”), arranged for him to receive funds in the amount of $378.00 from NCP Finance Limited Partnership (“NCP”), an unaffiliated lender, and they pledged his **** ********* ***** Vans, (the “Vehicle”) as collateral. Mr. ********** *** executed a Credit Services Contract and Security Agreement (the “CSO Contract”) and a Loan Agreement, Promissory Note, and Security Agreement (the “Agreement”), along with a Credit Services Disclosure Statement, and Consent to Electronic Disclosures (the “Disclosure”) collectively the “Loan Documents.” By signing the Loan Documents, he agreed to pay TitleMax a fee (the “CSO Fee”) for providing these credit services and interest to NCP. Additionally, by signing the Consent to Electronic Disclosures, Mr. ********* **. acknowledged and agreed to conducting transactions electronically with the Company and, any third-party lender, to sign documents and contracts electronically, and to receive by electronic delivery documents, contracts, notices, communications, and legally required disclosures. Pursuant to the terms of the Agreement, Mr. ********* ** was to make one (1) payment of $461.11 by May 20, 2023. 
  TitleMax strives to work with its customers to resolve issues any concerns regarding their account. Based on research, the lien TitleMax has does affect Mr. ********* **’s ability to register the Vehicle with the State of ***** because he the owner of record. If Mr. ******** would provide evidence or documents showing that TitleMax’s lien is inhibiting him from registering the Vehicle, we would be more than happy to conduct a subsequent investigation into this matter.  
  Thank you.  

  Customer response

  05/23/2023

  Kindly , it is important that I include the following to the response..
  
  Thanks..
  
  Complaint: ********
  
  I am rejecting this response because:
  
  On a second note I was CLEARLY verbally elaborated that the loan amount was to be 500 ninimum and at most 1100..
  
  
  
  And discriminated my loan amount at time of final signing..because I needed the funds for funeral arrangements,  even with broken and lack of verbal trust ..I had no choice but to accept..
  
  Regards,
  
  **** ********
  

  
  

  Customer response

  05/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  It is in fact the reason I WAS NOT ABLE to and was given the pickle run around and was almost cited and pulled over, without being a registered vehicle..because whatever lien, paperwork that they  pit did NOT allow me to perform the LEGAL requirement of registering my vehicle.

   

  i was able to register , but took some time and several visits to the dmv.

   

  what theybwrote back was simply a reiterating of the agreement that I am not contesting..it's the blocking of having the ability to register my vehicle at the time , causing being pulled over amd time and major incoveniemce..

  A simple response that they do jot agree and close this liability complaint is and should not be an option without proper mediation resolution amd good faith compensation 

   

  awaiting a reasonable response 

  Regards,

  **** ********

  

  Business response

  05/31/2023

  Based on our subsequent review, our previous response is unchanged.

  Customer response

  05/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   

  they the company does not budge to alleviate all the trouble hardship and irresponsible business they do and have done here

  They offer no remedy, solution, do not aleciate nor offer remedy for the trouble and unacceptable games they played

   

  to note how they do business , they can have a respecting representative get in touch woth me and credit my account and take the van vehicle and payout the worth of the vehicle minus their fees.

   

  conveniently enough you will see what they do, and see if this is allowable till the point of a civil proceeding if required..inhumane , dishonest  and slandering me having me pulled over and clearly noting I could jot register my vehicle due to something they normted and did ..until days later 

   

  *** *** **** 

   

  this is the number they can reach me at 

   

  Business is suppose to be pleasant  to help people , not the opposite ..

  Regards,

  **** ********

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TitileMax has been overcharging me. I have been paying my payments every month for a year. I noticed that my balance was not changing after paying 276 a month. In ******** the interest rate shouldn't be over 10% . I am getting charged %18 interest every month with a yearly interest rate of 215% which is illegal..I have paid them $3500 on a 1400$ loan which is more than enough. If I would have known the interest rate was so high I wouldn't of got a title loan. They didn't go over any details about the interest rate . When I was there the lady had the computer facing her and just said sign. Me having a disabilty I didn't understand any paper work she didn't even go over the paper work so I could try to understand. They also repossessed my car without me even being late . Had to pay 853 to get my car back. They didn't have a reason to come get it . Which was uncalled for and was frantic because I haven't missed any payments. Also I called them and the lady told me that I signed a document recently that I didnt even sign about refinancing my loan which was not true. My account had of been hacked . They also say they have a signature that I did not sign. They have been doing unauthorized charges to my debit card that I did not give them permission to do so. They continue to do that ten days before my payment is even due . I have paid them every month and I'm not paying a cent more I'm being overcharged and harassed and I've been a paying customer for a year but I'm tired of getting taken advantage of.

  Customer response

  04/26/2023

  I didn't understand what the percentage was at the time she never went over it . Me having a disability I can't comprehend percentages. Don't know how it works she knew that and took advantage of me and had me sign the contract 

  

  Business response

  05/11/2023

  Thank you for forwarding Ms. ****** *** ****** complaint to TitleMax of Missouri, Inc. d/b/a TitleMax (“TitleMax”). Within the Better Business Bureau complaint, Ms. **** alleges that despite making payments, she alleges the balance is not going down.
  
  Ms. **** originally entered a twenty-four (24) month Consumer Installment Loan Agreement (the “Agreement”) with TitleMax (“TitleMax”) on April 01, 2022, in the original principal amount of $ $1,525.00 (the “Loan”) and pledged her **** ***** ******* (the “Vehicle”) as collateral. Pursuant to the terms of the Agreement, Ms. **** was required to make twenty-three (23) monthly installment payments of $276.55 beginning on April 29, 2022, and one (1) final payment of $274.25 on March 29, 2024, to satisfy and discharge her obligations under the Agreement.
  
  The first page of the Agreement has a Federal Truth-in-Lending Disclosure (the “Disclosure”) that details, among other things, the Annual Percentage Rate (“APR”), the Finance Charge (the dollar amount the credit will cost), the Amount Financed (the amount of credit provided to the customer or on their behalf), and the Total of Payments (the amount paid after all payments have been made as scheduled). Furthermore, the payment schedule is detailed below the Disclosure, which sets forth the number of payments, the amount of each payment, and the due date. Accordingly, by signing the Agreement, Ms. **** confirmed that she agreed to the terms outlined therein, including but not limited to the date and amount of each payment due on the Loan.
  
  According to the terms of the Agreement,
  
  “Interest will accrue daily on the outstanding principal balance. The interest rate is 215.8800% per year. Interest accrues from the Loan Date until the Loan is paid in full. Interest accrues based on the number of days elapsed over a 365-day year. Lender calculates and charges interest, including interest on past due principal, under ******** law.” “Lender applies payments first to unpaid interest, then to fees, and then to unpaid principal. The Payment Schedule and Finance Charge above assume that I pay all installments in full on the Payment Due Dates. I will owe less interest if I pay early or prepay. If I pay late or do not pay in full, I will owe more interest. I may prepay this Loan at any time without penalty.”
  
  Although Ms. **** has made payments on the account, they were either late or for less than the minimum amount due each month. Ms. ****** payment history has a direct impact on the interest that is charged to the account. If Ms. **** desires to see a decrease in the balance, TitleMax encourages her to make payments for more than the minimum amount due.
  
  Based on the above, Titlemax has acted appropriately in handling Ms. ****** account, and no wrongdoing on the part of TitleMax is found. Nevertheless, TitleMax remains committed to providing excellent customer service and implores her to encourage Ms. **** to contact the store with which her account is affiliated should she have any questions on the matter.
  Sincerely,
  
  TitleMax  

  Customer response

  05/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ****** ****

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm having the hardest time trying to rectify this issue with Titlemax. Back in November 2020, I got a loan from Titlemax and the loan was satisfied 4/13/2021. Well, it's currently April 2023 and the vehicle is NO LONGER in functional order. The engine went out. I sold the car as junk. I used that money for a down payment on ANOTHER car. The issue is ... my son is on ****** ********. With ****** ********, you can only have ONE VEHICLE in your name or they count the second vehicle as an asset. Therefor, I went to the ******* ***** ******/*** to get the Jeep Liberty out of my name since I no longer have the vehicle. But they told me that the car still has a lien on it. I know that's not true because I have paperwork from Titlemax showing that the lien was released. But in order to get the car out of my name, Titlemax needs to send me an ORIGINAL, NOTORIZED lien release letter (not a copy) in order for me to get this car out of my name so I won't be penalized for it. I've called Titlemax twice today and kept being transferred around. The guy that I spoke with on the phone told me that I need to go to an actual Titlemax place to get that done. I live in **. The closest Titlemax place to me is in *******, 2 states away! That's not even possible. I need an ORIGINAL, NOTORIZED lien release to show that there's no lien and the car can be withdrawn from my name. Very simple request. The old number on my Titlemax account is ************ so you can look it up. That's NO LONGER my phone number. All of the information that I put on the Better Business Bureau form is my current address and phone number.

  

  Business response

  05/12/2023

  Hi ********,

   

  We mailed Ms. ******* the attached Release of lien.

   

   

   

  Thank you,

   

  ***** *******

  Customer response

  05/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

   

  They sent the proper document and I was able to have the vehicle released. Thank you!

  Regards,

  ******* *******

   

• Initial Complaint

  04/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a title loan at a different store and Titlemax claimed their interest rate was lower so they bought out my title loan. Little did they tell me my entire $200 month payment was for interest. They want $1300 for $800 loan. ******* City Ordinance Code says 25% of payment must go towards principal and they are not following this law. I will never be able to payoff loan. I'm inworse situation than I ever was before. I wrote letter to legal department and got no response.

  Customer response

  04/20/2023

  I have attached the release.

  

  Business response

  04/23/2023

  Thank Ms. ***** for forwarding Angela ******* complaint to TitleMax of Texas, Inc. d/b/a TitleMax (“TitleMax”)
  In your complaint, Ms. ***** alleged, among other things, that Ms. ***** were advised: "none [of your monthly payments] will go to the principal amount of the loan." Additionally, Ms. ***** reference Sec. 28-502 Section E of the City of ********* Code of Ordinances and claim the company is not using at least 25 percent of your payments toward your loan's principal.

  
  According to TitleMax records, Ms. ***** entered a thirty (30) day transaction with TitleMax on February 11, 2023. TitleMax, acting as a Credit Services Organization ("CSO"), arranged for Ms. ***** to finance $733.00 (the "Loan") from NCP Finance Limited Partnership. ("NCP"), an unaffiliated lender, and Ms. ***** pledged your 2008 Ford Focus (the "Vehicle") as collateral. Ms. ***** executed a Credit Services Contract and Security Agreement (the "CSO Contract") and a Loan Agreement, Promissory Note, and Security Agreement (the "Agreement"), along with a Credit Services Disclosure Statement, and Consent to Electronic Disclosures (the "Disclosure"), collectively the ("Loan Documents"). By signing the Loan Documents, Ms. ***** agreed to pay TitleMax a fee (the "CSO Fee") for providing these credit services and interest to NCP.
  TitleMax records indicate Ms. ***** subsequently borrowed additional funds and elected to refinance the Loan on at least three occasions, with the most recent occurring on March 23, 2023. According to the terms of the March 23, 2023, Agreement, Ms. ***** agreed to pay $1,308.59 on or before April 22, 2023.

  
  The City of ******* Ordinance Ms. ***** cited does not apply to the Loan product Ms. ***** currently have through TitleMax. Based on our research, at Loan origination, TitleMax employees explained to Ms. ***** that the Loan was for thirty (30) days and that the expectation was for Ms. ***** to pay in full on or before the expiration of the thirty (30) day term. In addition, the Agreement Ms. ***** signed indicates that Ms. ***** entered a thirty (30) day transaction, and interest accrues daily on the outstanding principal loan amount at the daily interest rate outlined in the signed Agreement. Ms. ***** signed the Agreement with acceptance and understanding of the terms it contained, including but not limited to the Loan term, the loan principal, and the interest and fees associated with the transaction. Instead of paying the Loan in full on or before the due date listed in the Agreement, Ms. ***** elected to pay the outstanding interest and fees and refinance the Agreement on each subsequent occasion. As a result, the Loan accrued additional interest and fees upon each refinance. Our records reflect that Ms. ***** were provided and signed all transaction documents for each of your loan refinances.
  Based on the above, the investigation reveals no wrongdoing on the part of TitleMax. Nevertheless, TitleMax strives for excellent customer service and remains willing to work with Ms. ***** to resolve your complaint mutually and satisfactorily. Accordingly, TitleMax encourages Ms. ***** to reach out to the location where Ms. ***** originated the Loan, and its employees will be happy to contact the District Director of Operations to discuss the matter further.
  Thank you.

  Customer response

  04/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: 

   

  I was never told it was a 30 day loan and that makes absolutely no sense that someone in such need of financial support that turns to this type of loan would be able to pay off a loan with this type of interest in 30 days. The only reason I refinance the loan as they put it was because that's all I can afford to pay is $200 a month which will never get me anywhere with this loan. It was not explained of their loophole of not putting the 25% towards principal. I sought out TitleMax as a buyout from another Title loan lender because supposedly as they advertise and stated their interest is better. Now I'm in a worse position. I paid $100 towards payment this month and my car is in shop at the moment so I'm being told now I can't wait until my next paycheck to pay balance because I am going to get a $72 5% of the loan late in addition to still owing the other $100 on my monthly interest payment on my next paydates. The location offers no resolution except pay or get repossessed. They r very sneaky obviously as I was told today by location the city ordinance doesn't apply to my location because they are outside city limits. Very misleading. I see they have been banned from operating in some states for the same type of practices. They are robbing people at their lowest. I originally only took out a $700 loan but they kept calling and offering more money so it sounds reasonable at first. However, when I took the more money they offered to put me in more debt I was charged $30 just for that. Nothing is really explained well at all. Definitely not that it's a short term loan. You can't say it's a short term loan with impossible interest rates.

  Regards,

  ****** *****

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** ******** ******** ***** **** ** *** *** **** * *** *** ********* ******** *****************************************************

  Customer response

  04/28/2023

  Good evening received phone call that my car is in jeopardy of been taken they take my car have to spend all my check to get it back. My Cadillac converter been stolen twice ask for my payment receipts they first said they send me 3year nothing then 2years haven’t received nothing now they say Thursday only 1 month they go back they pulling my chain. I appreciate your time & efforts. Have a good day.  ***** ******** ********

  Customer response

  05/01/2023

  Good Morning my question is can title max charge interest on interest? Have a good day

  

  Business response

  05/03/2023

  Thank you for forwarding ***** ********’ complaint to TitleMax of **********, Inc. d/b/a TitleMax (“TitleMax”)
  Within the complaint, Ms. ******** would like to work out a payment plan due to financial hardship.
  According to TitleMax records, Ms. ***** ****** ******** entered into a Loan Agreement, Promissory Note and Security Agreement (the “Agreement”) with TitleMax on July 26, 2018, whereby she pledged TitleMax a security interest in her 2003 Honda Accord, VIN: ***************** (the “Vehicle”) and received funds in the original principal amount of $2,615.00 (the “Loan”).  Pursuant to the terms of the Agreement, she agreed to make forty-seven (47) payments of $320.02 commencing monthly on August 26, 2018, and one (1) payment of $319.59 on July 26, 2022.  The records indicate Ms. ******** subsequently elected to borrow additional funds and to refinance the Loan on May 20, 2019.  Pursuant to the terms of the May 20, 2019, Agreement, she agreed to make forty-seven (47) monthly payments of $326.37 beginning on June 20, 2019, followed by one (1) payment of $315.24 on May 20, 2023.. 
  TitleMax is understanding of its customers’ financial hardships and is willing to work with Ms. ******** towards a mutually satisfactory resolution.  Strives for excellent customer service, TitleMax encourages Ms. ******** to contact TitleMax Resolutions at ************, to discuss possibly settling the account for lower than the current balance.  
  Thank you. 
  Sincerely,
  TitleMax

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩