ComplaintsforSolid Green Lawn and Landscape
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Solid Green was not clear on services to be rendered upon initial sign up. Maybe **** on my part since I had not been provided with a lawn service before, but I was told I would sign up for 4 weed services since we were in a rental so we had a planned service with a discrete end at the end of our contract for the residence.Solid Green continued to provide service and add charges to the account and has reached out for payment. I was told what I was described upon sign up is not a description of service they offer. They then proceeded to say I should have known because there is a note on every invoice saying it is automatic renewal--this is incorrect, it does not show up on online invoices which I was reviewing. Hopefully this miscommunication was an error during initial sign up, but I do not know if it was purposefully misleading to get additional clients.I asked if the additional charges could be waived due to the miscommunication upon sign up, and was threatened with collections, so I gave into bullying and paid.I guess I am disappointed overall, but would have hoped this misunderstanding could have been cleared up working with them, but their choice was to double down and list repeatedly that I should have known by the fine print of invoices (which I never saw since I was using digital services which do not show the same information).
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.