ComplaintsforClicknfurnish.com

• Initial Complaint

  10/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On October 25, 2023, I purchased 2 dining chairs and 4 bar stools. Order #*****. Received the order on time and damage free on October 27, 2023. The problem is they sent the wrong stools. I ordered sku ******* they sent sku *******. Pictures provided with this complaint. Emailed as they have no phone number. Was told I got what I ordered. Return policy states, you pay for return shipping and pay 25% to re- stock on an item that they mis- ordered. Here is where they get you. They do not print sku numbers on there online invoices so, whatever you receive wrong they get 25% and the shipping paid. The stools I received are much cheaper than the ones I ordered. I requested a full refund when they would not help me at all. Do not make the same mistake I did and order anything from these people. Take time and read the complaints on BBB, if I had I would not be doing this on Saturday Morning.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $385.00 for a lockthorne console sofa table that was a month ago and never received it but they sent a small end table instead. You can’t speak to anyone on the phone they did email me back saying send pictures of the pkg and label saying it was a mispick and they had to file a claim. What does that have to do with me getting my table? I did find a # that connects to NJ and they don’t answer and when they do they say I’ll check on it and email you when i hear something this is the most unprofessional disrespectful online company I’ve ever dealt with They got paid and I want my table

  Business response

  08/03/2023

  Good morning,

  I am responding in regards to *** ******** complaint on his order. The customer received the wrong table, which was a mispick in the manufacture warehouse. When the customer reached out, I requested pictures from him of the incorrect table and packaging that he received so that we could get the correct piece sent out to him. A credit was received for the incorrect table. I called the customer on July 26th, he did not answer, I left a voicemail. The voicemail stated that a replacement order had been entered for this, but unfortunately they were out of stock and we aren't showing any available stock until the first week of September. Once this replacement part ships, tracking information will be sent the email that we have on file. Our manufacture company has asked that we just have the customer either keep what he received or dispose of it however he sees fit. I did just send another follow up email to the customer. Please let me know if you need anything else from me or if there is anything else that I can do.

   

  Attached is the email thread and where a replacement order has been entered.

   

  Thank you,

   

  Click N Furnish

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Never ever ever again will I purchase from this company, nor will anybody I know! This was by far the most horrible experience that I have had purchasing anything online! I've purchased 2 night stands in September of 2022. One night stand came in fine and the other one came in damaged, on the top of the nightstand... I have been going back and forth with ***** through email on trying to rectify this issue. She accepted the fact that the item got delivered to me with a damaged top and sent a parts sheet to me to see if it was a part that they could send to fix the issue... The top of the nightstand was not part of the parts list so she said she would submit the damage claim and I would get a refund or another nightstand. These communications have been back and forth via email Since September 2022. Up until about a month and a half ago, I was calling just to get an update and a girl Summer answered and said that they were having a problem with their email and she would have ***** call me back... Yeah, that phone call never happened. Finally I attempted to call another phone number that I came across online and talked to a woman Iyola and she informed me that she spoke to ***** and that ***** told her that my claim was denied. This company will steal your money and give you the run around, wasting your time. It's not worth buying from these online companies... Shop locally and save yourself the hassle! Most reputable places will price match these online companies and you don't have to deal with all the stress of the run around.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 25,2022 I purchased two chairs via Internet that advertised as fast today shipping. After not receiving any shipping update, I searched the website and create account to find updated information regarding my purchase. I emailed the company requesting a refund I reached out to a customer service agent add a number I located via Google in the Better Business Bureau. Customer service told me that she was would refund my full $444.08 however the system is down and she is unable to do so at this time. I attempted to go through PayPal, however, struggles and only received half of the money $222.04. I opened another dispute with PayPal and click and furnish, will not respond to the claim. Customer service representative/secretary insists that the person that handles the refund is not in the office and he’s working from home. He is unable to be located by a customer and their system continues to be down. I’ve been calling countless times for three days business hours are not listed and say they’re a 24 hour business.. their website offers full refunds for customers of items that have not shipped yet. My item is not to be shipped until December 21 arriving after Christmas when I bought this the day after Thanksgiving with the understanding that it was express shipping.. please refund the remainder of my order . Thank you

  Business response

  12/08/2022

  The customer was very rude to the customer service rep. She failed to mention to you that she only filed one PayPal claim for half of the total. We can only refund the amount that the claim is filed for. That was refunded within 45 minutes of her filing that claim. However, she got in touch with PayPal for them to help her open another claim. The other half of this was refunded again within minutes of her filing the claim. PayPal can take up 2 business days for refunds to appear. HAVE A GREAT DAY!

   

   

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two nightstands via credit card from this company on February 17, 2022. I sent this company two emails because there is no listed number. Only CONTACT US with an email form. This company never replied or contacted me. At this point, I want a refund on my card or send me a check in cash. Customer service is not a priority with them. I have not received the nightstands or any notification. I sent an email on 4/25/2022. copied to this complaint. Alisha Denmark To: ************************* Mon, Apr 25 at 7:12 PM I need a refund, please. Sent from Yahoo Mail on Android Reply, Reply All or Forward

  Business response

  07/20/2022

  Good morning, 

  I have attached the pictures that show we refunded this customer nearly a month ago. I have emailed this customer back also, nearly a month ago. (See attached pictures) 

  I have tried multiple times to contact this customer via phone however the customer has not answered, nor returned my calls. I have left voicemails as well. 

  At this point, we have already refunded the customer, therefore I do not believe that there is any other action needed. 

  Please let me know if there is anything else needed. 

  ****** ********

  Click N Furnish 

   

• Initial Complaint

  05/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered dining room chairs from ClickNFurnish back in December 2021. The chairs were on backorder and they were very good about following up and letting me know when they would ship. They finally shipped out in April of 2022. They came in two boxes. I opened one of the boxes and the chair is completely broken. I wrote them and called them multiple times to let them know of this issue. I need to return one of these chairs and get another chair that is not broken! It is just one of boxes that came. It is not hard to respond to a customer. I have so many other additional things to order and i was going to order them through ClickNFurnish, but after this experience I am not going to. What I want is either 1) a Refund on one of the orders I placed so I can purchase another set of chairs for my dining or 2) another chair resent to me. It shouldn't be this hard and It shouldn't have come to this.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order with this company for 2 Wynnlow pier book shelves and they arrived separately. One came a few days later than the other, as soon as UPS dropped it off I went to the porch to grab it. The box was super wet, damaged. The box was slightly open and when I looked into the box the boards were all broken. I did file a claim with UPS and sent photos, and also contacted the customer service department by email from clicknfurnish. I got one response from them many days ago and they said they would look into it. I have tried to reach out them many times by email and have not heard back. I can't find a phone number, when I do the chat on the website it says someone will contact me and no one has. I would just like to get a replacement sent to me.

  Customer response

  03/31/2022

  I just received it. They havent emailed me back on what i should dp with the broken one. I wasnt sure if they wanted it back. But im just thinking it can go into the trash.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order was placed online from ***************** in the amount of $603.37 ( order number 2948 ) on 01/27/22 with total 2 items .. 14 inch chime elite Ashley queen mattress and 10 years ( or 120 months ) extended warranty. Received the mattress on Friday 01/28/22 by FedEx at 02:07 pm CST. I was at work so the mattress was left outside the front entrance door inside the box. My husband brought it in around 6pm after he got home from work. Since it is a mattress in a box, it needs to be air out so took it out and cut the end plastic. When I got home around 10pm, I went and checked and noticed a thin rip on the gray cloth cover of the mattress. I took pictures and sent the email to Clicknfurnish immediately on Friday night 01/28/22.. I didn’t received any reply until the following Monday 01/31/22 from Clicknfurnish asking me to send photos of the mattress. I sent email with photos, no reply from the business, then I sent another email, and another on the same day.. then multiple emails on Tuesday asking them what’s the resolution ? Again no reply, I’m tired of keep sending email to them. Either send me a replacement mattress or refund me the amount that I paid $603.37. I took the risk of buying online since the price of the mattress is lower than retail store but please treat your customer right. There’s no phone numbers and there’s no way for me to call and talk to a live person. I’ve already scheduled the city trash to pick up my old mattress this Friday 02/04/22 thinking I will be getting a replacement mattress. It’s already Wednesday 02/02/22 and no response from the company. Please contact me today or latest is tomorrow. Either Exchange or Refund.

  Business response

  03/02/2022

  We have reached out to this customer multiple times and offered many solutions.  The damage done this mattress that they purchased is in congruence with that of damaging the item while opening.  The mattress is shipped wrapped in a very tight plastic, which has to be removed when it arrives.  This cut down the side of the mattress is what happens if someone uses a knife to cut this plastic away instead of tearing it and accidentally cuts the mattress in the process.

   

  As we explained to the customer, they have a 3 year protection plan provided on this mattress that covers situations just as this.  They were asked to simply file a claim with the protection provider, Mulberry, and we provided them again with all of the information that they needed to do so, asking them to let us know if they were unable to successfully file a claim.  The customer never filed and claim and never responded.

   

  Please let me know if you have any questions or need anything else in this case.

   

  Thank you,

   

  Click N Furnish

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩