ComplaintsforUnion General Hospital

• Initial Complaint

  08/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a bill from Union County General Hospital on March 4, 2021 which was confusing and unclear. On March 15 I talked with an Wanisha inquiring as to the services and the costs She indicated she would look into it, but I got no response On April X XXXX I talked with a Jerry about the same issues, he indicated he would look into it, but I never heard back On 7/26, I left a message with the Presidents office with a Cathy Hood asking for help An Alesha returned a call, but could not explain why their were difference than the insurance company. She said she had requested an inquiry into my prior correspondence and calls and committed to get back with me. I never heard back I wrote Alesha again on August X XXXX but have never heard back

  Business response

  09/16/2021

  Business Response /* (1000, 9, 2021/09/01) */ For ***** Geers account he was admitted on 3/10/20 and discharged on 3/11/2020. We billed his claim on 3/17/2020. Insurance adjudicated on 4/20/2020. The insurance did not correctly adjust the which made it look like the pt would be responsible for $1231.01 extra. The biller worked with the insurance to get this fixed. When she was working older claims she went on portal then on 3/2/2021 was able to fix the Contractual Allowance (C/A) by adjusting the $1231.01 to contractual adjustment. The pt responsibility was rolled to self-pay and the account was sent to our EBO on 3/4/2021. The first statement was sent on 3/8/2021. First phone call was made on 3/22/2021 when the pt requested an itemized bill. The second statement was send on 4/5/2021. Call was made on 4/28/2021 with no answer. Pt was asking RGL/EBO on 6/2/2021 via phone why it took so long which RGL reached out to Erin P in the CBO which told him the issue with the C/A. The director spoke with pt regarding the reasoning why it took so long to bill him. He did not like my answers. He asked that we send him an itemized bill which we did. On 7/22/2021 another call was made by RGL/EBO and a final past due letter was sent. The director received a letter from the pt with the itemized bill which he had noted on what part he didn't understand. The director tried to call him back on 8/3/2021 with no answer. The pt reached out to the CEO on 8/23/2021 to express his concern. The CFO reached out to the director which contacted the pt again to explain the process. He proceeded to say that we were lying about the process and what had occurred with his account. He was assured we were not lying. Once the director realized he was not going to be satisfied with what he was being told he was asked what we could do to make this right. He said remove from collections then send him another itemized bill so he could pay via HSA. Consumer Response /* (3000, 11, 2021/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated earlier United Health care informed me and I provided detail to the hospital that at no time I was to be responsible for the additional $1,230.01 The hospital ECO told me the new computer system caused delays in billing Had the personnel just been honest in March this could have been avoided The hospital continues to lie Business Response /* (4000, 13, 2021/09/03) */ "Can you clarify who the ECO is that you are referring to? Additionally, please be more specific by providing detail (names, dates, brief description of conversation, etc.) in regards to your allegation that we were dishonest. To our knowledge, we have provided 100% accurate information to you as the patient and wish to resolve this issue now; and make certain we do everything we can to continue providing the upmost care to all of our patients at any point during your service on campus and following."

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