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          Blue Ridge Freedom Rail Bike has 1 locations, listed below.

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            Business ProfileBlue Ridge Freedom Rail Bike

            Recreation

            Contact Information

            241 Depot St

            Blue Ridge, GA 30513-8501

            Get Directions
            Visit Website
            (855) 724-5103

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            241 Depot St, Blue Ridge, GA 30513-8501
            BBB File Opened:
            3/9/2022
            Business Management
            • J.A. Roberson, Operations Manager
            Contact Information

            Customer Contact

            • J.A. Roberson, Operations Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/09/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            This Saturday I attempted to ride the freedom rail bike in Blue Ridge Georgia. The previous ride was 45 minutes late in getting back. The reason they were late was because a bike kept falling off the tracks. The woman who was on that bike said to us do not ride this I could have died. An employee asked for four people to sit out until the next ride. I told them I would sit out permanently. That employee told me to go to the counter and see Julie to get a refund. Julie told me she would put the refund through but it couldn't be done until Monday since it was the weekend. She gave me her cell number and on Monday she said it was not approved by her managers. I have been corresponding with someone who told me they could not give me a refund. I am very unhappy with this customer service! Two employees have told me I would get a refund but now I am told I will not. This is not how you do business
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tracey

            07/02/2022

            Highly Disappointed to read CLOSED sign , been here since 830 trying to talk to someone, Why not tell folks hey no need to come, we're closed, cancelled all reservations, highly unacceptable Nevermind they kept sending emails reference the reservations, and another yesterday morning reminding you to be there 830am to sign waivers, that's messed up, the email should had read Im sorry Blue Ridge Freedom Rail Bikes cancelled all adventures, no need to come, and oh we are refunding you the $222.55 we already charged you, this is very upsetting, unacceptable, I would like to see a full refund immediately, they didn't waste no time taking your money! ****** ******* & Family

            Customer Response

            07/05/2022

            My family strongly believe it was a short on employees to work the rail bikes, not what the sign says dangerously high heat conditions, I have screenshots every morning it was between 73 and 75 degree's between the 8am -10am hours there in Blue Ridge, I have tried to reach Freedom Rail bikes by email and phone, the phone leads to mailbox full, unable to leave message, I had to wait on the bank to reopen from the holiday weekend, I have now let my bank know of this problem, this is wrong, & I should indeed be refunded the full $222.55, Booking # 123606410, Thanks
            Read 4 More Customer Reviews

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

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