Customer ReviewsforEscape To Blue Ridge

Very Bad Experience ...... The cabin we chose was Moondance Manor. We had such high expectations for this vacation. On day one, my son fell in the basement while going upstairs because there was no railing on the bottom steps to stop his fall. He fell backwards and hit his head on a hard box and broke his arm. We didn't hear him calling out so he managed to crawl to the bunk bedroom and pull himself up with his good arm. We immediately took him to the ER in town where they verified he had broken his arm. I spoke with Escape to Blue Ridge and their only response was to send cupcakes to the cabin on our last day. In the meantime, our trip was ruined because we spent the whole time caring for him. He was in agony. . We couldn't go out to see the sites or to eat. When I got home and realized my son was going to need physical therapy and possibly surgery, I wrote Escape to Blue Ridge and the owner of Escape to Blue Ridge via certified mail asking for a refund because our trip was ruined due to their negligence and reimbursement for our medical bills. I advised them they should put railings up so this did not happen to anyone in the future. I never heard a peep out of either of them. Customer service is non-existent at this company. A letter of apology would have gone a long way with me. I will go on every platform I can to ensure this does not happen in the future to another family.

The guest contacted our office on day five of their stay and made us aware of the accident that occured the day of arrival. Out of kindness, the guest services representative wanted to send something to the home and she thought the young man would appreciate cupcakes. 

We strive to ensure that all properties are safe for guests. Unfortunately, accidents can and do occur. 

 

 

No. The guest contacted your office the morning of day 2. The day of the accident, the phones in the cabin did not work and our cell phones weren't receiving service. We were forced to look for the hospital on our own. Yes. We did receive cupcakes but that doesn't quite cover the pain and suffering and the cost of medical bills, not to mention our vacation was ruined. THIS property was not safe. THIS accident occurred specifically because there were no handrails on the bottom steps in the basement. During our stay, the batteries in the smoke alarms were not fresh and kept beeping ALL night long. All of the floors were slippery and the maintenance man was told about smoke coming from one of the outlets. Not once, including your comment, was an "I'm so sorry this happened." That is lousy customer service at the very least. If this cabin in unsafe, I can only imagine how the others are maintained.