ComplaintsforAmerican LubeFast
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2014 *** ******* here for an oil change on **** *** 2023. I told them I had just paid my car off and wanted a fully synthetic oil change, as I needed this car to last. I paid $222.20 for an engine flush they suggested, air filters and the oil change. I drove home to ******* and parked my car. I drove to work the next morning. After work, when the engine turned over it was knocking very loudly so I went to the closest car shop, ****** ********** After they inspected it, there no visible oil leaks, only a quart of oil had been replaced and my engine is now blown. I have documentation from ****** *********** Service that it appears the oil filter hadn't been changed either. The car was driven a total of 44 miles from America’s Lube Fast and has been at ****** ***** since **** **, 2023. I don't have another vehicle. Their neglect will cost nearly $9,000 to replace the engine.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.