Business ProfileforDreamstone Property Management

I am currently leasing with this company. However these company has horrible communication I have had a lease with them for the past three years and I just currently signed my new lease. I signed the new lease knowing that this company is really really unprofessional however for the sake of my child I did not want to move and relocate her having to change schools being that this is her last year in elementary. I have had several complaints about maintenance issues however these complaints are not taking serious by the company. I had to make several maintenance requests before I can get someone to come out and fix some thing. Even sometimes when I make a request I get an auto email stating that my request has been canceled even though the company had not fulfilled the request. There have been several management changes since I have to stay in this unit how many I cannot tell you but I know there has been at least three staff changes. Any time this company is seeking payment then there is no issue with communication. Every time the rent is due or going to be late you receive constant reminders about those issues. Even when I called the companys phone no one ever picks up unless I choose the option that I am a owner looking for property management. That lady has picked up the phone a couple of times for me and was helpful those times however she has not always been here and youre not always able to press her prompt when you call. With all the issues that I am having with this company the rent continues to increase on the annual basis. When I moved here I was paying $1250 Right now the rent is $1550. I even paid throughout Covid I never asked for months off. I feel that this company has a lack of respect as well as a lack of care when it comes to the tenants who occupy these properties. I am very dissatisfied with the service that I have received from this company over the years I think that these companies should be penalized or punished.