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Find a Location

Glow Beauty Lounge has 1 locations, listed below.

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    Business ProfileforGlow Beauty Lounge

    Beauty

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3616 S Bogan Rd STE 101, Buford, GA 30519-4303
    BBB File Opened:
    2/22/2021
    Years in Business:
    8
    Business Started:
    10/13/2015
    Business Started Locally:
    10/13/2015
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Saturday, June 8, 2024 I went to Glow Beauty Lounge in ********* and got eyelash extensions. Immediately, my left I began to burn and was red. I figured it was ***be just a drop of glue that *** have gotten in my eye, and that it would go away. Gradually, the problem got worse and spread to my right eye. By Sunday night (June 9th), I woke up to find that both my eyes had reached the worse that they had been. My eyes were swollen, red, and now kept watering, limiting visibility. I immediately went t to Glow Beauty Lounges website to book the first available appointment. Throughout the night onto the early morning hours I called the telephone number of the business to try to get an emergency eyelash removal sooner than 9am. I continued wash my eyes with water throughout the night and use paper towel to catch the drainage that continued. At around 6am on Monday, June 10th, I received a text message reply to my voice message and texts sent, telling me to go to Glows Beauty Lounges website to see their availability and to book an appointment online.About two hours later I received a second text message that stated that an employee will be at the salon by 9:15am. Again, I reminded the person who texted me that it was an emergency. Since the middle of the night to early morning of Monday, June 10, 2024, a total of 7 calls were placed to the business. The phone continued to ring and then go to voice message.The employee, *****, removed the lashes and my eyes are still swollen. She insisted that its an allergic reaction to the glue. If that was the case, the last time they did my lashes with them, the same thing would have occurred. It didnt! I think its more of a more recent sanitation practices problem. I will attach pictures with the lashes and after they were removed. Both show increases inflammation and redness. the service on Saturday, June 8, 2024, I paid $41.60 plus a $5 tip (prior to understanding the severity of what I was experiencing.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Samy M

    5 stars

    06/29/2023

    I am a fan of this salon. Reasonable prices for exceptional detail to placement of eyelashes. I witnessed a lady get a very thick set of eyelashes that the owner told me took 1 1/2 hours and complained at check out that she thought she only had to pay $40 because she had a Groupon. I read the Groupon site and it stated eyelash lift. She stated she would write a negative review if she had to pay more than $40. The owner was so polite and professional and stated that would not even pay for the technicians time or the eyelashes. So unfair for someone to threaten a negative review

    Local BBB

    BBB Atlanta & NE Georgia

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