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ComplaintsforGlow Beauty Lounge
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Saturday, June 8, 2024 I went to Glow Beauty Lounge in ********* and got eyelash extensions. Immediately, my left I began to burn and was red. I figured it was ***be just a drop of glue that *** have gotten in my eye, and that it would go away. Gradually, the problem got worse and spread to my right eye. By Sunday night (June 9th), I woke up to find that both my eyes had reached the worse that they had been. My eyes were swollen, red, and now kept watering, limiting visibility. I immediately went t to Glow Beauty Lounges website to book the first available appointment. Throughout the night onto the early morning hours I called the telephone number of the business to try to get an emergency eyelash removal sooner than 9am. I continued wash my eyes with water throughout the night and use paper towel to catch the drainage that continued. At around 6am on Monday, June 10th, I received a text message reply to my voice message and texts sent, telling me to go to Glows Beauty Lounges website to see their availability and to book an appointment online.About two hours later I received a second text message that stated that an employee will be at the salon by 9:15am. Again, I reminded the person who texted me that it was an emergency. Since the middle of the night to early morning of Monday, June 10, 2024, a total of 7 calls were placed to the business. The phone continued to ring and then go to voice message.The employee, *****, removed the lashes and my eyes are still swollen. She insisted that its an allergic reaction to the glue. If that was the case, the last time they did my lashes with them, the same thing would have occurred. It didnt! I think its more of a more recent sanitation practices problem. I will attach pictures with the lashes and after they were removed. Both show increases inflammation and redness. the service on Saturday, June 8, 2024, I paid $41.60 plus a $5 tip (prior to understanding the severity of what I was experiencing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.