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Find a Location

InMotion Wellness Studio has 1 locations, listed below.

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    Business ProfileforInMotion Wellness Studio

    Exercise and Wellness

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    InMotion Wellness Studio offers assisted motion recovery therapy.

    Products & Services

    Assisted Stretching

    Business Details

    Location of This Business
    1 W Main St Ste 4, Buford, GA 30518-3035
    BBB File Opened:
    7/15/2024
    Hours of Operation

    Primary

    M:
    7:00 AM - 8:00 PM
    T:
    7:00 AM - 8:00 PM
    W:
    7:00 AM - 8:00 PM
    Th:
    7:00 AM - 8:00 PM
    F:
    7:00 AM - 8:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Business Manager, Customer Contact
    Contact Information

    Principal

    • Business Manager, Customer Contact

    Customer Contact

    • Business Manager, Customer Contact
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Around the beginning of March this year, I saw an ad on Instagram for In Motion Wellness Studio for stretch therapy. I went in and met with ******* for my consultation. He was giving me a lot of information regarding sign up and we even went through a demonstration on how the sessions will go. At sign up, I understood the program to be 4 sessions for one month for a price of $199.00. Although hesitant, I decided it was a decent price to give it a shot. He told me that a card will be put on file and the first charge will go out after my first session. After my first session, I saw a charge on my bank app and believed the payment was sent in full. After my fourth session, I was ready to say goodbyes but the staff member who ******* put me with asked when I would like to schedule my next appointment. I told her that I believed I was finished with my four sessions and all she said was, "No, you have more." Thinking that I must have lost track of my sessions, I went ahead and scheduled my next. It was around this time that I saw another charge of $199.00 and called the studio to inquire and request a refund. Not only did it take me multiple days to get in contact with the studio regarding this matter, ******* switched his kind tone and rudely explained how we discussed everything at sign up and it is in the contract. We never discussed a total $1,200 charge for the sessions (as I would not have signed up had I known this is what I would ACTUALLY be paying). He also never mentioned a cancelation fee and used waiving the fee as a resolution. I continued my dispute with my bank and although one of the two disputes were accepted, one is still denied. There are three charges from this merchant in total. The first I did not dispute because I only agreed to pay $199.00. I am wanting my last refund of $199.00 from the merchant. The conditions during sign up were not clear and I need further assistance in settling this matter.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Atlanta & NE Georgia

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