ComplaintsforInMotion Wellness Studio
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Around the beginning of March this year, I saw an ad on Instagram for In Motion Wellness Studio for stretch therapy. I went in and met with ******* for my consultation. He was giving me a lot of information regarding sign up and we even went through a demonstration on how the sessions will go. At sign up, I understood the program to be 4 sessions for one month for a price of $199.00. Although hesitant, I decided it was a decent price to give it a shot. He told me that a card will be put on file and the first charge will go out after my first session. After my first session, I saw a charge on my bank app and believed the payment was sent in full. After my fourth session, I was ready to say goodbyes but the staff member who ******* put me with asked when I would like to schedule my next appointment. I told her that I believed I was finished with my four sessions and all she said was, "No, you have more." Thinking that I must have lost track of my sessions, I went ahead and scheduled my next. It was around this time that I saw another charge of $199.00 and called the studio to inquire and request a refund. Not only did it take me multiple days to get in contact with the studio regarding this matter, ******* switched his kind tone and rudely explained how we discussed everything at sign up and it is in the contract. We never discussed a total $1,200 charge for the sessions (as I would not have signed up had I known this is what I would ACTUALLY be paying). He also never mentioned a cancelation fee and used waiving the fee as a resolution. I continued my dispute with my bank and although one of the two disputes were accepted, one is still denied. There are three charges from this merchant in total. The first I did not dispute because I only agreed to pay $199.00. I am wanting my last refund of $199.00 from the merchant. The conditions during sign up were not clear and I need further assistance in settling this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1 W Main St Ste 4
Buford, GA 30518-3035
Business hours
Today,7:00 AM - 8:00 PM
MMonday | 7:00 AM - 8:00 PM |
---|---|
TTuesday | 7:00 AM - 8:00 PM |
WWednesday | 7:00 AM - 8:00 PM |
ThThursday | 7:00 AM - 8:00 PM |
FFriday | 7:00 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.