ComplaintsforAllurium Beauty
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I order the hair growth product in July of 2024 and it was shipped Aug. 5, 2024. After using the product my scalp broke out in hives. I did not see in growth after use.I am requesting a refund of $79.99. If you can assist, please do so.Initial Complaint
09/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction was on July 13, 2024. Amount paid $80.39. Allurium / Rennora Beauty committed to providing a product that would grow hair and was a product for black women experiencing hair loss. They also promised that if you were not satisfied full refund as long as it was within 120 days of purchase. Nature of dispute I have been trying to reach them and mailed their product back to them on August 22, 2024 which was returned by the **** RETURN TO SENDER VACANT UNABLE TO FORWARD. I have used provided emails and no response. This fake business has failed to make contact with me for a resolution. This company needs to be stopped and the fake doctor ********************* should not have a license.Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Good morning, Allurium Beauty withdrawn $67.99 out of my bank account without my permission on 4/30/24. In the email it said it is time for a renewal. I never ask for no renewal. I already have enough hair products from them. I believe they test my account to see if it was money in it to be withdrawn. It was for these four bottles of hair serum. I emailed them to refund my money because I haven't renewed any subscription and to remove me off their mailing and renewal list. I haven't heard a response yet. Order #******, and tracking #**********************.Thank you,*****************************Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a 73-year-old senior. I am retired since 2008 for serious health issues which have worsened!! I am also a proud U.S.Army Veteran & widowed ! I am so concerned, so disappointed, so saddened by the scamming, the *************** who exists amongst us today! Please I would appreciate anything you can do for me. I have promised myself I will Never Ever purchase anything else on line again Except for maybe Amazon and Im kind of IFFY about Amazon now. Thank youInitial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Date December 2023 never received product **** was charged company claims they don't have address last they emailed me in February Alluirm beauty is the name of company looking for a refundInitial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filed this complaint with Allurium for No change in hair growth. I still have Bowedness in the same places. I need a refund. They did not Acknowledge that they receive my complaint. Their product did not work to regrow my hair. They guarantee money back if it does not regrow your hair in 120 days.. I also sent photos.. me To ********************************** Feb 16 at 2:34 PM 5 attachments My name is ******************************* of ***********************************************************. Phone number *************** purchased 4 bottles of allurium Hair Growth Serum for $79.00 11/26/23. I have been using it as directed every day and have seen any difference in my hair growth. Please send me a refund. Thank you, ******************************* 20240216_134106 .jpg 1.6MB 20240216_133848 .jpg 1.7MB 20240216_133802 .jpg 1.7MB 20240216_133739 .jpg 1.8MB 20240216_133914 .jpg 1.7MBInitial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ORDERED 4 BOTTLES OF HAIR SERUM AT $79.99. SOMEHOW I WAS CHARGED AN ADDITIONAL $99.99 SO I EMAILED THE COMPANY RIGHT AWAY TO CANCEL THE ********* GOT NO RESPONSE. I NEVER RECIEVED MY ************ AM OUT OF $179.98. I WOULD LIKE TO KNOW WHERES MY REFUND OR PRODUCTS I PAID FOR ?Initial Complaint
12/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I want to stop my order with allurium beauty but they have no phone no. and their email site can't be reached I can not contact themCustomer response
12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I contacted *** because I had no phone number or working email for allurium beauty to return my order, but I did find a email that worked and they were very understanding and they took care of my order. I am sorry I acted to hastily thank you, but it is taken care of.
Sincerely,
***************************Initial Complaint
11/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered and payment was deducted from my bank account. I never received the product. Its been more than six weeks, I have contacted this company numerous times, i received one response after the first contact asking me to wait a few more days for the delivery. I did but have not received the product and have not had any other responses from this company. I would like to be refunded.Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 15,2023 ***** and 49.99tsken for full product payment from my account. Delivery was not made and no refund given. I have contacted the company via email, no reply. They said did not have a mailing address, sent to the company via email. Still no refund and no product. Would prefer full refund and cancellation of order
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
11 complaints closed in the last 12 months.