ComplaintsforStuart Pro Heating & Air
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Complaint Details
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Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a brand new construction home and closed 1/19/2022. Stuart Pro air was the vendor used by the builder. Our HVAC system has gone out 3 times. First time was 3 months into owning the home. First 2 times it went out, it was covered by a one year warranty. The third time, they covered none of the labor. They refuse to deduct chargers for their errors, and installed a faulty system they take no responsibility for. I did write the business as well as the builder for a new system, or a complete evaluation of the system, I did not get a response nor were there any actions takenBusiness response
08/11/2023
Our Service Manager, *********************** has been in contact via phone and email with the customer. He is working with the manufacturer (Rheem) on behalf of customer.
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Contact Information
5267 Palmero Ct
Buford, GA 30518
Business hours
Today,Closed
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.