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ComplaintsforMassage Envy
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I closed my account on September 21, 2022 due to a medical condition of not being able to lay down. My last 2 visits induced a severe migraines and vertigo which caused me to be bed-***** for 1-2 weeks each time (one a massage and one a facial). They neglected to close my account until I called and they found the paperwork in a stack. They confirmed that I could give my last 2 credits to someone else. Upon scheduling one of my credits for someone they told me I couldnt do that, despite already paying for them and not being able to use them due to my medical condition. And previously telling me I could give them to others.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.