Business ProfileforMall of Georgia Chrysler Dodge Jeep

From a service perspective, their service department is absolutely horrific. I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at that moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior.I refused to be hassled any more by ********, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia *********************** was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department!