Customer ReviewsforAtlanta Community Services, Inc.

Atlanta Community Services (ACS), on 2/5/2024 posted the JAN 2024 monthly ************** *********************** financial report on its Association portal on its website where it remained for over two weeks. The following homeowner information was released that should not have been as it shamed delinquent homeowners, violated the Federal Fair Debt Collection Practices Act and opened the Association to liability:-Names, addresses, and amounts delinquent of current homeowners who are delinquent in their accounts.According to the Associations attorney, Providing the names or other identifying information of delinquent owners can open an association up to liability and it is best to be avoided if possible.According to the Associations attorney, it would be a violation of the Federal Fair Debt Collection Practices Act for the managing agent to provide records detailing delinquent owner information.According to the Associations attorney, the publication of the names and other material information of delinquent owners can potentially give rise to claims of libel or defamation of any of the associations information is incorrect or if the amounts are in dispute.Also released by ACS in this report:-Names, addresses, amounts, and email addresses of homeowners with a credit balance Some of these homeowners requested email address not to be released.-Attorney invoices involving delinquent and non-delinquent homeowners and their confidential issues This could eliminate client/attorney privilege.The actions of ACS in releasing confidential information and keeping it available for over two weeks to the entire Association placed the Association in a very negative light with the public shaming of delinquent homeowners and the potential liability resulting from its actions.

The ***** of ********* (*****) of ************** ****************************** is writing to inform you of an inadvertent release of data involving certain owners who are shown on the Associations records as being delinquent in their assessment payments.On February 5, 2024, the Associations manager, ACS, in uploading the 2024 ***** financial package to the homeowner portal, inadvertently also uploaded a file that listed the names, unit numbers, balances, action taken and status notes for all delinquent owners in the ************** Condominium. Upon learning of this inadvertent disclosure, the Association immediately removed the delinquency information from the portal. Therefore, the delinquency information is no longer accessible.Please note that the information disclosed only affected delinquent owners. Additionally, the homeowner portal is password restricted and is therefore only accessible by Association members and approved individuals. Accordingly, the information may have only been available to other Association members for a brief period of time and in any case also included ****************** information about the Association. Nevertheless, the ***** and the Association deeply regret this unfortunate incident and sincerely apologize for any confusion this issue may have caused.

I reside at Silver Creek Ranch sub-division and ACS is our management company. We are a non-profit organization since the beginning of time with a covenant and by-laws. ACS and their attorney is now saying that our covenant and by-laws are null and void because we are non-profit. They have being telling homeowners what to put in their yard and fining homeowners excessively and placing liens on their property. Agree, we need to amend our covenant and by-laws but until SCR amend such, the current one is applicable. This form of harrassment needs to be address during this time of pandemic. Many have lost their jobs, love ones and friends. ACS has shown no compassion and only one association meeting, but yet they can drive around and fine homeowners. This is not right.

First of all, no one has told them their covenants and bylaws are null and void to my knowledge. Every association is a not forprofit so I would ask where that information came from.

Secondly, yes, the current covenants and bylaws are in place and we are contracted to enforce them. Owners need to take care of their properties. ACS has actually received compliments from many homeowners because the community looks better than it has in years. This is because we have been performing our duties and obligation to the community by notifying owners of covenant violations.

We are always willing to work with those who have lost jobs if they reach out to their manager.

Regarding the one association meeting, last year, we couldn't hold one because of COVID and this year, we held one via Zoom.

Please close this case and we do not authorize review on your site.

What is a forprofit? We have had owners with a life span of 20 plus years to move out because of their harassment. I met a new home owner who expressed that he is moving out because treatment by the ACG and their attorney. Many homeowners requested meetings via zoom to no avail last year and this year. The recent association meeting lasted 15 minutes before being cut off. If you could not hold association meeting because of COVID why not think the same about fining owners with no job. Communication is the key. No news letters or emails to keep the community updated or informed. We have had over 20 plus homeowners to move out and many are attempting to refinance but discovered a lien has been filed. If a survey was taken, 90% would disagree with ACG assessment as to the improvement of this community. We have always had owners to take pride in this community.

You can research the difference of a "not for profit vs. non profit". Community association's are classified as a "not for profit" corporation. Not sure who ACG is or why the owners would be speaking with them but I hope you guys work that out amongst yourself. Again we are willing to work with any owner that communicates to us about their situation. Our goal is not to ever fine anyone, but simply keep the association's covenants enforce that you agreed to when you purchased your home. With a mandatory association like the one you live in, the fees are mandatory and must be paid. This is not our decision as the management company but the fees are establish by your Board of Directors and developers. We simply help collect them for the association.

Please close this case.

For the record, the current board members were not elected according to our covenant and by-laws. Therefore, the management company has no power of enforcement.. I refer you to Case # 18CVXXXXX. We will await the Judge' decision.

For the record, Atlanta Community Services has terminated our management contract with Silver Creek effective Nov. 30, 2021. Best of luck to you and your association moving forward.

Thanks and again please close this case.