ComplaintsforKenzo Sushi
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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Kenzo Sushi is absolutely deplorable! There is no manager, and the staff are extremely rude. I left a tip in cash on the table and the waitress followed me outside demanding more money! She wanted me to pay her on my credit card which I NEVER do. I told her the tip was on the table and to leave me alone and she followed me to my car demanding more money! I told her I needed to speak with her manager, and she stated there is no manager and she needed money from me. This is absolutely unacceptable, and I had to tell her I would call the police if she didn't leave me alone. I do not appreciate being harassed by staff and followed outside by anyone working for an establishment. How do I know she doesn't have my license plate number and isn't going to show up at my house demanding more money? I'm seriously considering getting a restraining order or taking other legal action. I have tried calling the restaurant to speak with the manager about this and am constantly told there is no manager present and on the last call learned there is no manager at all. How can a restaurant be in service without a manager? I asked for the owner and the person on the other end of the line disconnected the call. Kenzo Sushi should not be allowed to continue conducting business if they are going to harass customers. This business has done absolutely nothing to try and resolve my issue. They have not taken any responsibility whatsoever. They have complained to me on calls that I didn't leave a large enough tip and how they don't like that I didn't pay on my card. This place needs to go out of business as soon as possible so they don't harass anymore people.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.