ComplaintsforGeorgia Bob's BBQ - Byron

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I stop by Georgia Bob's in Byron every day and take a meal to work. I work in ****** About 50% of the time, the staff gets my order wrong. When I order ribs and ask for BBQ sauce, they don't give me any sauce and after I get to work, I have to go to Family ****** and buy BBQ sauce. Today was no exception. My check number was ***** Brooklyn H. took my order over the phone. I came in and paid $23.37. Brooklyn H. gave me a bag and it seemed light, so I looked into it. It had one sandwich and a banana pudding. I waited in line again, and gave the contents of the back back to Brooklyn. She handed it to another employee and they gave it to someone in the drive thru. As I was leaving, I looked at my order, which was 2 Chicken Salad Sandwiches, French Fries, Potato Chips, one pulled pork sandwich and a large ice tea. My order was wrong again. I then asked to see the manager and Bre came out. If I had waited to have them redo the order, I would have been late to work. I no longer use the drive thru because the 50% order error(s). Employees will actually tell the customer an untruth, such as I put BBQ sauce in your bag, knowing full well that they had not. Have you ever eaten dry ribs with no BBQ sauce? It isn't good, but these employees don't seem to care. When I get really fed up with this, I stop coming in for a month. It happens again and again, but I don't know what to do about it. It happens every other time I come in, I don't know what to do. I admire Bob very much and love his food, although I know that he no longer owns this location.

  

  Business response

  09/14/2022

  Business Response /* (1000, 5, 2022/09/09) */ ******************************************************************************************************************** The customer was contacted at 6 pm on Sept****y our Founder/COO himself. They had a very good conversation. Actually they know each other from the past both having mutual respect for each other. We explained our labor shortage, turnover & problems we still experience due to the onset of COVID. It is still an ongoing training job. We asked they he not give up on us. We are holding a special session next week for "re-training". We are sending him a $50 gift card to make things right from errors of the past orders. He was very understanding and offered to help us monitor other errors/procedures that might happen during his visits to our stores. We asked he put our personal cell phone info into his phone and contact us directly if he needed anything or experienced any more of our short-comings. We welcomed any suggestions as well. He thanked us for the call stating it meant a lot to him. He also shared his experience with other employee(s) of ours stating they appear to do a great job. We are thankful we saved a good customer as well. We will also be providing a "thank you" to the employee(s) he commended. Consumer Response /* (2000, 7, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Our conversation was wonderful! These are some great people!

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