ComplaintsforAdventHealth Medical Group
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Advent health performed my annual physical that is 100% covered by insurance. They coded it incorrectly as a new hire event. They refuse to correct the coding and insist I pay. This is due to there 3rd party billing partner. There is no one within the company to escalate this complaint. I have left messages and voice mails for the office manager, ***** for three months with no call back. I simply want the coding changed and billed through insuranceInitial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went for my annual visit with my cardiologist on January 22, 2024. It was a standard visit with the usual ECG and vitals before a brief consultation with Dr. ******* ******* ***. The provider is in-network of my insurance company's PPO (***** ****** ** *****) so I always pay the agreed upon $30 copay. This time AdventHealth is trying to charge me the difference in what my insurance company paid and what they billed. I don't believe I have ever seen one of my many health insurance bills over the years in which the insurance pays what the provider bills. That is for them to sort out, not the patient. All I want is a correction say I have ZERO balance because I paid my copay. The provider and insurance company can work out their details without me being involved. That's why I pay for health insurance and why I go to in-network providers.Business response
04/26/2024
Dear Mr. ******,
Thank you for bringing this matter to our attention. We apologize that your recent visit to our Cardiology Clinic was complicated by a billing concern. We are happy to review your 2024 insurance plan to minimize any surprises after a visit to one of our facilities. Your request for a billing adjustment in the amount of 34.14 is approved. Thank you for your email letting us know that the Practice Manager has contacted you by phone and your concerns have been resolved. Thank you again for allowing us to serve you.Customer response
04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.